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Software · head to head

HelpCrunch vs Todoist

HelpCrunch logo

HelpCrunch

Software

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Rated
-
Full reviewWebsite
Todoist logo

Todoist

Software

The world's #1 task manager and to-do list app

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Todoist has a free tier, so it costs nothing to try first.
  • Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; Todoist no built-in time tracking for tasks; requires third-party integration like Toggl
  • They diverge on capability: HelpCrunch covers Live Chat Widget, Todoist covers Natural language input.

Where they differ

Only the attributes on which HelpCrunch and Todoist actually diverge.

Attributes where HelpCrunch and Todoist differ
AttributeHelpCrunchTodoist
Starting priceOn requestFree
Pricing modelsubscriptionUnknown
Free tierNoYes
Platformsweb, ios, androidWeb, iOS, Android, macOS, Windows
FoundedUnknown2007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

Only in Todoist

  • Natural language input
  • Recurring tasks
  • Projects and sub-tasks
  • Labels and filters
  • Priority levels
  • Productivity tracking
  • Templates
  • Notifications

What people use each for

The jobs each tool is most often brought in to do.

HelpCrunch

  • Real-time website customer supportnot Todoist
  • Consolidating support and marketing email in one toolnot Todoist
  • AI-automated first-line customer responsesnot Todoist
  • Small business helpdesk ticketingnot Todoist

Todoist

  • Personal task managementnot HelpCrunch
  • Team project coordinationnot HelpCrunch
  • Goal trackingnot HelpCrunch
  • Habit buildingnot HelpCrunch
  • Daily planningnot HelpCrunch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

Todoist

  • No built-in time tracking for tasks; requires third-party integration like Toggl
  • Free plan limited to 5 personal projects only
  • No Gantt charts, resource allocation, or advanced project management features for large enterprises
  • Phone support not available; email and help center only
  • Calendar view and advanced filtering only available on paid plans

Pricing, plan by plan

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

Todoist

Free
  • BeginnerFree
    • 5 personal projects
    • Smart Quick Add
    • Task reminders
  • Pro$5/month
    • 300 personal projects
    • Calendar layout
    • Custom task reminders
  • Business$8/month
    • Everything in Pro
    • Shared team workspace
    • Up to 500 team projects

Which should you pick?

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Choose Todoist if

  • You need natural language input.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want recurring tasks.
Todoist review

Questions people ask

Is HelpCrunch or Todoist better?
Neither clearly leads. HelpCrunch starts at On request and Todoist at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HelpCrunch or Todoist?
Todoist has a free tier; the other does not. Paid plans start at On request for HelpCrunch and Free for Todoist.
Does HelpCrunch or Todoist run on more platforms?
HelpCrunch runs on web, ios, android. Todoist runs on Web, iOS, Android, macOS, Windows.
Can I use Todoist for free?
Yes. Todoist has a free tier, so you can try it without paying. HelpCrunch starts at On request.
What is HelpCrunch best used for?
HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what Todoist is typically brought in for.
What can HelpCrunch do that Todoist cannot?
HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. Todoist covers Natural language input, Recurring tasks, Projects and sub-tasks, Labels and filters.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
Todoist: Does Todoist work offline?

Basic editing and task management work offline, but advanced features like syncing reminders and shared updates require internet connectivity.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
Todoist: Does Todoist have a free plan and what does it include?

Yes, Todoist offers a free Beginner plan with 5 personal projects, Smart Quick Add, task reminders, flexible layouts, 3 filter views, and 1 week activity history. More advanced features require the Pro or Business plans.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
Todoist: Can I use Todoist on mobile devices?

Yes, Todoist offers native apps for both iOS and Android with over 30 million downloads. Mobile apps provide full task management functionality across devices.

Source
Todoist: What integrations does Todoist support?

Todoist integrates with over 100 apps including Slack, Google Calendar, Outlook, Microsoft Teams, Gmail, and Toggl Track. Additional integrations are available through Zapier, Make, and IFTTT automation platforms.

Source
Todoist: How much does Todoist cost?

Free plan is $0. Pro plan costs $5/month (billed annually) or $7/month (monthly billing). Business plan costs $8/month per user (annual) or $10/month per user (monthly), as of December 2025.

Source
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