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Software · head to head

CentralSquare vs NextRequest

CentralSquare logo

CentralSquare

Software

Public Safety and Administration Software

From
$1500/month
Rated
-
Full reviewWebsite
NextRequest logo

NextRequest

Software

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CentralSquare pricing for all editions (Public Safety Suite Enterprise, Public Safety Suite Pro, Public Safety Suite ONESolution) is gated behind Request a Demo or Schedule a Call, with no figures published; NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • They diverge on capability: CentralSquare covers Computer-Aided Dispatch, NextRequest covers Request Intake.

Where they differ

Only the attributes on which CentralSquare and NextRequest actually diverge.

Attributes where CentralSquare and NextRequest differ
AttributeCentralSquareNextRequest
Starting price$1500/month$300/month
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded20182015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CentralSquare

  • Computer-Aided Dispatch
  • Records Management
  • Jail Management
  • Fire RMS
  • Community Development
  • Esri ArcGIS
  • FBI CJIS
  • NCIC

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CentralSquare

  • Citizen Servicesnot NextRequest
  • Records Managementnot NextRequest
  • Public Safetynot NextRequest
  • Civic Engagementnot NextRequest

NextRequest

  • Receiving and routing public records and FOIA requestsnot CentralSquare
  • Tracking request status and statutory deadlines centrallynot CentralSquare
  • Redacting documents before release with RapidReviewnot CentralSquare
  • Invoicing and collecting payment for records requestsnot CentralSquare
  • Publishing a public-facing request portal for residentsnot CentralSquare

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CentralSquare

  • Pricing for all editions (Public Safety Suite Enterprise, Public Safety Suite Pro, Public Safety Suite ONESolution) is gated behind Request a Demo or Schedule a Call, with no figures published

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Pricing, plan by plan

CentralSquare

$1500/month
  • Public Safety Suite$1500/month
    • CAD
    • Records Management
    • Mobile Solutions

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Which should you pick?

Choose CentralSquare if

  • You need computer-aided dispatch.
  • You work on Web, Desktop, Ios, Android.
  • You also want records management.
CentralSquare review

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Questions people ask

Is CentralSquare or NextRequest better?
Neither clearly leads. CentralSquare starts at $1500/month and NextRequest at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CentralSquare or NextRequest?
CentralSquare starts at $1500/month and NextRequest at $300/month.
Does CentralSquare or NextRequest run on more platforms?
CentralSquare runs on Web, Desktop, Ios, Android. NextRequest runs on Web.
What is CentralSquare best used for?
CentralSquare is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what NextRequest is typically brought in for.
What can CentralSquare do that NextRequest cannot?
CentralSquare covers Computer-Aided Dispatch, Records Management, Jail Management, Fire RMS. NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. Both handle Web support.
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Related pages

More on CentralSquare

More on NextRequest

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