Softwr

Government & Public Sector · head to head

NextRequest vs Tyler Technologies

NextRequest logo

NextRequest

Government & Public Sector

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite
Tyler Technologies logo

Tyler Technologies

Government & Public Sector

Empowering the Public Sector

From
$2000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site; Tyler Technologies the Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.
  • They diverge on capability: NextRequest covers Request Intake, Tyler Technologies covers Financial Management.

Where they differ

Only the attributes on which NextRequest and Tyler Technologies actually diverge.

Attributes where NextRequest and Tyler Technologies differ
AttributeNextRequestTyler Technologies
Starting price$300/month$2000/month
PlatformsWebWeb, Desktop, Ios, Android
Founded20151966

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Only in Tyler Technologies

  • Financial Management
  • Courts & Justice
  • Public Safety
  • Appraisal & Tax
  • School Solutions
  • AWS GovCloud
  • Microsoft Azure
  • Oracle

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

NextRequest

  • Receiving and routing public records and FOIA requestsnot Tyler Technologies
  • Tracking request status and statutory deadlines centrallynot Tyler Technologies
  • Redacting documents before release with RapidReviewnot Tyler Technologies
  • Invoicing and collecting payment for records requestsnot Tyler Technologies
  • Publishing a public-facing request portal for residentsnot Tyler Technologies

Tyler Technologies

  • Citizen Servicesnot NextRequest
  • Records Managementnot NextRequest
  • Public Safetynot NextRequest
  • Civic Engagementnot NextRequest

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Tyler Technologies

  • The Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.

Pricing, plan by plan

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Tyler Technologies

$2000/month
  • Enterprise$2000/month
    • ERP Suite
    • Courts & Justice
    • Public Safety

Which should you pick?

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Choose Tyler Technologies if

  • You need financial management.
  • You work on Web, Desktop, Ios, Android.
  • You also want courts & justice.
Tyler Technologies review

Questions people ask

Is NextRequest or Tyler Technologies better?
Neither clearly leads. NextRequest starts at $300/month and Tyler Technologies at $2000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NextRequest or Tyler Technologies?
NextRequest starts at $300/month and Tyler Technologies at $2000/month.
Does NextRequest or Tyler Technologies run on more platforms?
NextRequest runs on Web. Tyler Technologies runs on Web, Desktop, Ios, Android.
What is NextRequest best used for?
NextRequest is most often used for receiving and routing public records and foia requests, tracking request status and statutory deadlines centrally, redacting documents before release with rapidreview, invoicing and collecting payment for records requests. Of those, receiving and routing public records and foia requests and tracking request status and statutory deadlines centrally are not what Tyler Technologies is typically brought in for.
What can NextRequest do that Tyler Technologies cannot?
NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. Tyler Technologies covers Financial Management, Courts & Justice, Public Safety, Appraisal & Tax. Both handle Web support.
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