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Government · head to head

CityView vs Entrust Identity as a Service

CityView logo

CityView

Government

Community Development Software

From
$10000/year
Free plan
No
Full reviewWebsite
Entrust Identity as a Service logo

Entrust Identity as a Service

Cybersecurity

Workforce and customer authentication from a certificate authority

From
$2/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; Entrust Identity as a Service the application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • They diverge on capability: CityView covers Building Permits, Entrust Identity as a Service covers Multi-factor authentication.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CityView and Entrust Identity as a Service actually diverge.

Attributes where CityView and Entrust Identity as a Service differ
AttributeCityViewEntrust Identity as a Service
Starting price$10000/year$2/month
Pricing modelUnknownPer user per month
PlatformsWebWeb, iOS, Android, Windows, Linux
CategoryGovernmentCybersecurity
Founded1976Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

Only in Entrust Identity as a Service

  • Multi-factor authentication
  • Single sign-on
  • Adaptive authentication
  • Passwordless login
  • Credential lifecycle
  • Derived PIV credentials
  • Directory integration

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Servicesnot Entrust Identity as a Service
  • Records Managementnot Entrust Identity as a Service
  • Public Safetynot Entrust Identity as a Service
  • Civic Engagementnot Entrust Identity as a Service

Entrust Identity as a Service

  • A government agency needing derived mobile credentials from an existing PIV smart card estatenot CityView
  • A bank that must support hardware tokens for corporate treasury users alongside push authentication for staffnot CityView
  • An organisation already buying Entrust certificates that wants credential issuance and authentication from one vendornot CityView
  • A defence supplier required to use certificate-based authentication that mainstream cloud identity products handle poorlynot CityView

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

Entrust Identity as a Service

  • The application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • Developer experience for customer identity use cases is behind the specialists, and teams building consumer signup flows will find the APIs and documentation less complete.
  • Advanced capabilities including adaptive authentication and credential management sit above the published entry price, so the two dollar figure rarely reflects what a regulated buyer actually spends.
  • There are two overlapping products, Identity as a Service and Identity Enterprise, and choosing wrongly at the start means a migration later rather than a licence change.
  • Identity governance, access certification and privileged access are not covered, so an organisation with audit-driven access review requirements needs a second vendor alongside it.

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

Entrust Identity as a Service

$2/month
  • Workforce Standard$2/month
    • Multi-factor authentication
    • Single sign-on
    • Directory integration
  • Higher tiers$undefined/month
    • Adaptive risk-based authentication
    • Certificate and smart card credential management
    • Derived PIV credentials

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose Entrust Identity as a Service if

  • You need multi-factor authentication.
  • You work on Web, iOS, Android, Windows, Linux.
  • You also want single sign-on.
Entrust Identity as a Service review

Questions people ask

Is CityView or Entrust Identity as a Service better?
Neither clearly leads. CityView starts at $10000/year and Entrust Identity as a Service at $2/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or Entrust Identity as a Service?
CityView starts at $10000/year and Entrust Identity as a Service at $2/month.
Does CityView or Entrust Identity as a Service run on more platforms?
CityView runs on Web. Entrust Identity as a Service runs on Web, iOS, Android, Windows, Linux.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Entrust Identity as a Service is typically brought in for.
What can CityView do that Entrust Identity as a Service cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. Entrust Identity as a Service covers Multi-factor authentication, Single sign-on, Adaptive authentication, Passwordless login.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
Entrust Identity as a Service: Is MFA included or extra?

Multi-factor authentication is included in the workforce bundles rather than sold separately, which is not true of every competitor. Adaptive risk-based authentication sits in higher tiers.

CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
Entrust Identity as a Service: Does it do identity governance?

No. Access certification, role mining and joiner-mover-leaver governance require a separate product such as SailPoint or Saviynt.

CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
Entrust Identity as a Service: Why choose this over Okta or Entra ID?

Almost always because of PKI, smart cards or derived credentials. Without that requirement the mainstream platforms are the stronger general purpose choice.

CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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