Softwr

Government · head to head

CityView vs Ping Identity

CityView logo

CityView

Government

Community Development Software

From
$10000/year
Free plan
No
Full reviewWebsite
Ping Identity logo

Ping Identity

Cybersecurity

Enterprise identity for workforce and customers, with a 5,000 user floor

From
$3/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; Ping Identity workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • They diverge on capability: CityView covers Building Permits, Ping Identity covers Single sign-on.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CityView and Ping Identity actually diverge.

Attributes where CityView and Ping Identity differ
AttributeCityViewPing Identity
Starting price$10000/year$3/month
Pricing modelUnknownPer user per month
PlatformsWebWeb, Linux, Windows
CategoryGovernmentCybersecurity
Founded1976Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

Only in Ping Identity

  • Single sign-on
  • Adaptive MFA
  • Identity orchestration
  • API access management
  • Directory services
  • Flexible deployment
  • ForgeRock capabilities

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Servicesnot Ping Identity
  • Records Managementnot Ping Identity
  • Public Safetynot Ping Identity
  • Civic Engagementnot Ping Identity

Ping Identity

  • A bank that must keep identity data on premises in one country while running SaaS identity elsewherenot CityView
  • An airline or telco with tens of millions of customer identities needing a directory that holds that scalenot CityView
  • An enterprise assembling authentication journeys that call several external verification and risk vendorsnot CityView
  • An existing ForgeRock customer deciding what its upgrade path looks like under Ping ownershipnot CityView

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

Ping Identity

  • Workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • Adaptive multi-factor authentication is in the Plus tier only, doubling the per user price for a capability many buyers assume is standard in a modern identity platform.
  • ForgeRock no longer exists as an independent product, so customers who chose it specifically to avoid Ping now face a roadmap set by the vendor they did not pick.
  • Thoma Bravo ownership across both merged companies means the commercial priority is margin, and buyers report firmer renewal negotiations than they saw before 2022.
  • The portfolio has overlapping components from three product lineages, so scoping a deployment requires vendor architects and the licensing conversation is more complicated than the price list implies.

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

Ping Identity

$3/month
  • PingOne for Workforce Essential$3/month
    • Minimum 5,000 users billed annually
    • Single sign-on and directory services
    • OAuth 2.0, OpenID Connect, SAML and SCIM
  • PingOne for Workforce Plus$6/month
    • Minimum 5,000 users billed annually
    • Everything in Essential
    • Adaptive multi-factor authentication
  • PingOne for Customers Essential$35000/year
    • Flat annual fee
    • No-code identity orchestration
    • Unified customer profiles
  • PingOne for Customers Plus$50000/year
    • Flat annual fee
    • Everything in Essential
    • Adaptive MFA and device management

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose Ping Identity if

  • You need single sign-on.
  • You work on Web, Linux, Windows.
  • You also want adaptive mfa.
Ping Identity review

Questions people ask

Is CityView or Ping Identity better?
Neither clearly leads. CityView starts at $10000/year and Ping Identity at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or Ping Identity?
CityView starts at $10000/year and Ping Identity at $3/month.
Does CityView or Ping Identity run on more platforms?
CityView runs on Web. Ping Identity runs on Web, Linux, Windows.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Ping Identity is typically brought in for.
What can CityView do that Ping Identity cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. Ping Identity covers Single sign-on, Adaptive MFA, Identity orchestration, API access management.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
Ping Identity: Can I still buy ForgeRock?

Not as a separate product. Ping acquired ForgeRock in 2023 and the capabilities are sold within the Ping portfolio. Existing customers should ask about the specific migration path for their components.

CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
Ping Identity: What is the real minimum spend?

PingOne for Workforce Essential is 3 USD per user per month with a 5,000 user annual minimum, so roughly 180,000 USD a year before anything else.

CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
Ping Identity: Is MFA included?

Basic authentication policies are in Essential. Adaptive MFA and passwordless require the Plus tier at 6 USD per user per month.

CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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