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Government · head to head

CivicPlus vs Entrust Identity as a Service

CivicPlus logo

CivicPlus

Government

Civic Engagement Technology

From
On request
Free plan
No
Full reviewWebsite
Entrust Identity as a Service logo

Entrust Identity as a Service

Cybersecurity

Workforce and customer authentication from a certificate authority

From
$2/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CivicPlus no public pricing tiers, rates, or cost information available; Entrust Identity as a Service the application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • They diverge on capability: CivicPlus covers Government Websites, Entrust Identity as a Service covers Multi-factor authentication.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CivicPlus and Entrust Identity as a Service actually diverge.

Attributes where CivicPlus and Entrust Identity as a Service differ
AttributeCivicPlusEntrust Identity as a Service
Starting priceOn request$2/month
Pricing modelquotePer user per month
PlatformsWeb, Ios, AndroidWeb, iOS, Android, Windows, Linux
CategoryGovernmentCybersecurity
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Only in Entrust Identity as a Service

  • Multi-factor authentication
  • Single sign-on
  • Adaptive authentication
  • Passwordless login
  • Credential lifecycle
  • Derived PIV credentials
  • Directory integration

What people use each for

The jobs each tool is most often brought in to do.

CivicPlus

  • Municipal government softwarenot Entrust Identity as a Service
  • City website managementnot Entrust Identity as a Service
  • Recreation management for local governmentnot Entrust Identity as a Service

Entrust Identity as a Service

  • A government agency needing derived mobile credentials from an existing PIV smart card estatenot CivicPlus
  • A bank that must support hardware tokens for corporate treasury users alongside push authentication for staffnot CivicPlus
  • An organisation already buying Entrust certificates that wants credential issuance and authentication from one vendornot CivicPlus
  • A defence supplier required to use certificate-based authentication that mainstream cloud identity products handle poorlynot CivicPlus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CivicPlus

  • No public pricing tiers, rates, or cost information available
  • Requires direct contact with sales team for pricing estimates
  • No free trial or freemium tier option listed

Entrust Identity as a Service

  • The application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • Developer experience for customer identity use cases is behind the specialists, and teams building consumer signup flows will find the APIs and documentation less complete.
  • Advanced capabilities including adaptive authentication and credential management sit above the published entry price, so the two dollar figure rarely reflects what a regulated buyer actually spends.
  • There are two overlapping products, Identity as a Service and Identity Enterprise, and choosing wrongly at the start means a migration later rather than a licence change.
  • Identity governance, access certification and privileged access are not covered, so an organisation with audit-driven access review requirements needs a second vendor alongside it.

Pricing, plan by plan

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

Entrust Identity as a Service

$2/month
  • Workforce Standard$2/month
    • Multi-factor authentication
    • Single sign-on
    • Directory integration
  • Higher tiers$undefined/month
    • Adaptive risk-based authentication
    • Certificate and smart card credential management
    • Derived PIV credentials

Which should you pick?

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Choose Entrust Identity as a Service if

  • You need multi-factor authentication.
  • You work on Web, iOS, Android, Windows, Linux.
  • You also want single sign-on.
Entrust Identity as a Service review

Questions people ask

Is CivicPlus or Entrust Identity as a Service better?
Neither clearly leads. CivicPlus starts at On request and Entrust Identity as a Service at $2/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CivicPlus or Entrust Identity as a Service?
CivicPlus starts at On request and Entrust Identity as a Service at $2/month.
Does CivicPlus or Entrust Identity as a Service run on more platforms?
CivicPlus runs on Web, Ios, Android. Entrust Identity as a Service runs on Web, iOS, Android, Windows, Linux.
What is CivicPlus best used for?
CivicPlus is most often used for municipal government software, city website management, recreation management for local government. Of those, municipal government software and city website management are not what Entrust Identity as a Service is typically brought in for.
What can CivicPlus do that Entrust Identity as a Service cannot?
CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. Entrust Identity as a Service covers Multi-factor authentication, Single sign-on, Adaptive authentication, Passwordless login.

Answered from the vendors’ own pages

CivicPlus: What does CivicPlus cost?

CivicPlus uses a custom pricing model with no published rates. Interested organizations must fill out a form and speak with a technology strategist to receive a pricing estimate based on specific needs.

Source
Entrust Identity as a Service: Is MFA included or extra?

Multi-factor authentication is included in the workforce bundles rather than sold separately, which is not true of every competitor. Adaptive risk-based authentication sits in higher tiers.

CivicPlus: Does CivicPlus offer different pricing for different sized municipalities?

Yes, CivicPlus pricing is customized based on organization size and the specific products selected from their portfolio (websites, recreation management, utility billing, etc.).

Source
Entrust Identity as a Service: Does it do identity governance?

No. Access certification, role mining and joiner-mover-leaver governance require a separate product such as SailPoint or Saviynt.

CivicPlus: How do I request pricing from CivicPlus?

Visit civicplus.com/pricing to fill out a form or call 888-228-2233 to speak with a technology strategist about your municipality's requirements and receive a custom estimate.

Source
Entrust Identity as a Service: Why choose this over Okta or Entra ID?

Almost always because of PKI, smart cards or derived credentials. Without that requirement the mainstream platforms are the stronger general purpose choice.

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