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Software · head to head

Chatwork vs Genesys Cloud

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Genesys Cloud all four published tiers are billed annually

Where they differ

Only the attributes on which Chatwork and Genesys Cloud actually diverge.

Attributes where Chatwork and Genesys Cloud differ
AttributeChatworkGenesys Cloud
Starting priceOn request$75/month
Pricing modelquotesubscription
PlatformsWebWeb, Desktop, Ios, Android
FoundedUnknown1990

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Genesys Cloud does not also cover.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Chatwork
  • Workforce engagement and routing for large support operationsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Genesys Cloud on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Chatwork or Genesys Cloud better?
Neither clearly leads. Chatwork starts at On request and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Genesys Cloud?
Chatwork starts at On request and Genesys Cloud at $75/month.
Does Chatwork or Genesys Cloud run on more platforms?
Chatwork runs on Web. Genesys Cloud runs on Web, Desktop, Ios, Android.
What can Chatwork do that Genesys Cloud cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.
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