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Chatra vs Plane

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Plane logo

Plane

Technology

Open-source project management tool

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Plane self-hosted Community edition requires managing your own Docker/Kubernetes infra plus your own PostgreSQL, Redis, and S3-compatible/GCS/MinIO storage; no single-binary install
  • They diverge on capability: Chatra covers Live chat messaging, Plane covers Issue tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Plane actually diverge.

Attributes where Chatra and Plane differ
AttributeChatraPlane
PlatformsWeb, Mobile app, IOS, AndroidWeb, iOS, Android, macOS, Windows
CategoryLive ChatTechnology
Founded20102022

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API
  • Web support

Only in Plane

  • Issue tracking
  • Cycles (Sprints)
  • Modules
  • Views & layouts
  • Pages (Docs)
  • Analytics
  • API access
  • Webhooks

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Plane

Plane

  • Project and task management with cycles, modules, epics, and initiativesnot Chatra
  • Documentation and knowledge management via workspace wiki tied to project worknot Chatra
  • Sprint planning and issue triagenot Chatra
  • Cross-functional collaboration with analytics and dashboardsnot Chatra
  • Migration target from Jira, Linear, Monday, ClickUp, or Asananot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Plane

  • Self-hosted Community edition requires managing your own Docker/Kubernetes infra plus your own PostgreSQL, Redis, and S3-compatible/GCS/MinIO storage; no single-binary install
  • Cloud Free tier caps at 12 users and 500 AI credits per seat per month
  • Substantial feature gating by tier: custom work item types, workspace wiki, time tracking, dashboards, initiatives, teamspaces, and integrations require Pro or above; LDAP, granular access control, and multi-workflow approvals require Enterprise Grid
  • Guest-to-paid-member ratio capped at 1:5 on the Pro plan

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Plane

Free
  • FreeFree
    • 500 AI credits per seat
    • Max 12 users
    • Unlimited projects
  • Pro$6/seat per month
    • 1,000 AI credits per seat
    • Unlimited users
    • Custom work item types
  • Business$13/seat per month
    • 2,000 AI credits per seat
    • Unlimited users
    • Project templates, recurring work items
  • Enterprise Grid$null/mo
    • Flexible AI credit allocation
    • Private deployments
    • Granular access control

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Plane if

  • You need issue tracking.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want cycles (sprints).
Plane review

Questions people ask

Is Chatra or Plane better?
Neither clearly leads. Chatra starts at Free and Plane at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Plane?
Chatra starts at Free and Plane at Free.
Does Chatra or Plane run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Plane runs on Web, iOS, Android, macOS, Windows.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Plane is typically brought in for.
What can Chatra do that Plane cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Plane covers Issue tracking, Cycles (Sprints), Modules, Views & layouts. Both handle Slack.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Plane: Does Plane offer a free plan?

Yes, Plane's free tier includes 500 AI credits per seat, support for up to 12 users, and access to projects, work items, cycles, modules, layouts, views, estimates, and pages.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Plane: How much does Plane Pro cost?

Plane Pro costs $6/seat per month and saves 25% when billed annually. It includes 1,000 AI credits per seat, unlimited users, and access to custom work item types, wiki, time tracking, and integrations.

Source
Plane: What is the difference between Plane's paid tiers?

Pro ($6/seat/month) includes 1,000 AI credits and workspace wiki. Business ($13/seat/month) adds 2,000 AI credits, project templates, and recurring work items. Enterprise Grid offers custom pricing with multiple workflows and LDAP support.

Source
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