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Cybersecurity · head to head

Camio vs ServiceNow

Camio logo

Camio

Cybersecurity

AI video search that runs on cameras you already own, starting near five dollars per camera per month

From
$4.99/month
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Camio the 4.99 US dollars per camera per month starting rate is genuinely a starting rate: Flex add-ons run from 1 to 89 dollars per stream per month, so a busy camera with detailed vehicle labelling can cost more than fifteen times a quiet one and a site budget built on the headline number will be badly wrong.; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Camio covers Natural language video search, ServiceNow covers ITSM.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Camio and ServiceNow actually diverge.

Attributes where Camio and ServiceNow differ
AttributeCamioServiceNow
Starting price$4.99/monthOn request
Pricing modelPer camera per monthquote
PlatformsWeb, iOS, Android, LinuxWeb, Ios, Android
CategoryCybersecurityCustomer Support
FoundedUnknown2004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Camio

  • Natural language video search
  • Works with existing cameras
  • Free Box software
  • Zone and schedule rules
  • Vehicle and person attributes
  • Retail and queue analytics
  • Alerting integrations
  • Camio Flex add-ons

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Camio

  • A warehouse that needs an alert when a trailer door opens outside scheduled hours rather than a recording nobody watchesnot ServiceNow
  • A retailer investigating a shrink pattern who needs to find every instance of a behaviour across a month of footagenot ServiceNow
  • A manufacturer wanting a safety alert when a person enters a machine zone during a runnot ServiceNow
  • A property manager who wants search and alerting on an existing camera estate without replacing recordersnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Camio
  • Digital transformationnot Camio
  • Workflow automationnot Camio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Camio

  • The 4.99 US dollars per camera per month starting rate is genuinely a starting rate: Flex add-ons run from 1 to 89 dollars per stream per month, so a busy camera with detailed vehicle labelling can cost more than fifteen times a quiet one and a site budget built on the headline number will be badly wrong.
  • Camio is analytics and search, not a full video management system, so most sites still need a recorder or VMS alongside it and end up with two products and two bills.
  • The Camio Box gateway must sit on the same local network as the cameras, which means a device, power and network port at every site, and multi-site estates multiply that install work.
  • It is a small private company against Verkada, Eagle Eye and the analytics bundled free into major VMS platforms, so it is structurally exposed to an incumbent bundling equivalent capability at no extra charge.
  • Analytic accuracy depends heavily on the existing cameras’ placement, resolution and lighting, and cameras installed years ago for recording rather than for computer vision often produce detection rates that disappoint against the demo.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Camio

$4.99/month
  • Camio usage-based plan$4.99/month
    • Starting rate per camera per month
    • Scales with search, storage and feature use
    • Works with existing ONVIF and RTSP cameras
  • Camio Flex add-ons$undefined/month
    • Optional services from 1 to 89 USD per stream per month
    • High-traffic cameras and detailed vehicle labelling at the expensive end
    • Priced per stream rather than per site

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Camio if

  • You need natural language video search.
  • You work on Web, iOS, Android, Linux.
  • You also want works with existing cameras.
Camio review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Camio or ServiceNow better?
Neither clearly leads. Camio starts at $4.99/month and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Camio or ServiceNow?
Camio starts at $4.99/month and ServiceNow at On request.
Does Camio or ServiceNow run on more platforms?
Camio runs on Web, iOS, Android, Linux. ServiceNow runs on Web, Ios, Android.
What is Camio best used for?
Camio is most often used for a warehouse that needs an alert when a trailer door opens outside scheduled hours rather than a recording nobody watches, a retailer investigating a shrink pattern who needs to find every instance of a behaviour across a month of footage, a manufacturer wanting a safety alert when a person enters a machine zone during a run, a property manager who wants search and alerting on an existing camera estate without replacing recorders. Of those, a warehouse that needs an alert when a trailer door opens outside scheduled hours rather than a recording nobody watches and a retailer investigating a shrink pattern who needs to find every instance of a behaviour across a month of footage are not what ServiceNow is typically brought in for.
What can Camio do that ServiceNow cannot?
Camio covers Natural language video search, Works with existing cameras, Free Box software, Zone and schedule rules. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows.

Answered from the vendors’ own pages

Camio: Do I have to buy Camio cameras?

No. Camio works with ONVIF and RTSP cameras you already have, which is the main reason to choose it over camera-bundled AI platforms.

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Camio: Do I have to buy the Camio Box?

Not necessarily. The gateway software can be downloaded onto hardware you already own; Box and Box Pro units are for sites needing more processing capacity.

ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Camio: What does it really cost?

Plans start at 4.99 US dollars per camera per month, but Flex add-ons run from 1 to 89 dollars per stream per month, so per-camera cost varies enormously by traffic and labelling detail.

ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Camio: Does Camio replace my recorder?

No. It adds search and alerting. Continuous recording and evidence retention usually still need a VMS or recorder.

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