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Customer Success · head to head

Bonjoro vs Responsive

Bonjoro logo

Bonjoro

Customer Success

Personal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach

From
Free
Rated
-
Full reviewWebsite
Responsive logo

Responsive

Proposals

Strategic Response Management

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Only Bonjoro has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bonjoro the whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.; Responsive growth and Enterprise pricing requires contacting sales
  • They diverge on capability: Bonjoro covers Trigger-driven task queue, Responsive covers AI content suggestions.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Bonjoro and Responsive actually diverge.

Attributes where Bonjoro and Responsive differ
AttributeBonjoroResponsive
Starting priceFree$10000/year
Pricing modelPer user per monthsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, Chrome extensionWeb
CategoryCustomer SuccessProposals
FoundedUnknown2015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bonjoro

  • Trigger-driven task queue
  • Mobile and desktop recording
  • Screen recording
  • Branded call to action pages
  • Message templates
  • Custom domain
  • One-to-many video
  • Team assignment

Only in Responsive

  • AI content suggestions
  • Response automation
  • Content library
  • Collaboration
  • Analytics
  • Salesforce
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Bonjoro

  • A software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activationnot Responsive
  • An ecommerce brand thanking first-time purchasers personally to convert them into repeat buyersnot Responsive
  • A customer success team sending a personal video the moment a health score drops rather than an automated churn emailnot Responsive
  • A founder-led sales team differentiating early conversations before there is a large enough team for conventional sales cadencesnot Responsive

Responsive

  • Automated back-office administration for Canadian independent portfolio managersnot Bonjoro
  • Client onboarding and compliance management for investment advisory firmsnot Bonjoro

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bonjoro

  • The whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.
  • Billing is per user, so a five person customer success team multiplies the headline monthly figure straight away and the cost scales with team size rather than with results.
  • Key capabilities including custom domain, removing Bonjoro branding and one-to-many video are gated to the top published tier, which is several times the entry price.
  • Personal video does not scale beyond a certain volume of accounts, so it works for high value or early stage relationships and simply cannot cover a long tail of thousands of small customers.
  • Recipients increasingly recognise the format from sales outreach, which erodes the novelty that made early adopters see high reply rates, and the effect is weaker now than the vendor case studies suggest.

Responsive

  • Growth and Enterprise pricing requires contacting sales
  • Three-component pricing model (platform fee, per-user licenses, add-ons) may make budgeting complex

Pricing, plan by plan

Bonjoro

Free
  • FreeFree
    • Up to fifty videos
    • Integrations with your existing stack
    • Unlimited screen recording
  • Starter$15/month
    • Custom branding
    • Three message templates
    • Standard integrations
  • Pro$29/month
    • Unlimited videos
    • Five message templates
    • Onboarding strategy session
  • Growth$79/month
    • One-to-many video
    • Custom domain
    • Bonjoro branding removed

Responsive

$10000/year
  • Emerging Edition$10000/year
    • Unlimited response projects
    • AI & automation studio
    • Unlimited content collaboration
  • Growth Edition$null/contact sales
    • All Emerging features
    • Intake requests
    • LookUp & eSignature
  • Enterprise Edition$null/contact sales
    • All Growth features
    • Flexible custom AI
    • Enterprise security controls

Which should you pick?

Choose Bonjoro if

  • You need trigger-driven task queue.
  • You want to start without paying.
  • You work on Web, iOS, Android, Chrome extension.
  • You also want mobile and desktop recording.
Bonjoro review

Choose Responsive if

  • You need ai content suggestions.
  • You also want response automation.
Responsive review

Questions people ask

Is Bonjoro or Responsive better?
Neither clearly leads. Bonjoro starts at Free and Responsive at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bonjoro or Responsive?
Bonjoro has a free tier; the other does not. Paid plans start at Free for Bonjoro and $10000/year for Responsive.
Does Bonjoro or Responsive run on more platforms?
Bonjoro runs on Web, iOS, Android, Chrome extension. Responsive runs on Web.
Can I use Bonjoro for free?
Yes. Bonjoro has a free tier, so you can try it without paying. Responsive starts at $10000/year.
What is Bonjoro best used for?
Bonjoro is most often used for a software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activation, an ecommerce brand thanking first-time purchasers personally to convert them into repeat buyers, a customer success team sending a personal video the moment a health score drops rather than an automated churn email, a founder-led sales team differentiating early conversations before there is a large enough team for conventional sales cadences. Of those, a software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activation and an ecommerce brand thanking first-time purchasers personally to convert them into repeat buyers are not what Responsive is typically brought in for.
What can Bonjoro do that Responsive cannot?
Bonjoro covers Trigger-driven task queue, Mobile and desktop recording, Screen recording, Branded call to action pages. Responsive covers AI content suggestions, Response automation, Content library, Collaboration.

Answered from the vendors’ own pages

Bonjoro: Is Bonjoro Video a separate product?

No. Bonjoro is one product; the name appears in directories in a couple of forms but there is a single personal video platform.

Responsive: How much does Responsive cost?

Responsive's Emerging Edition starts at $10,000/year. Growth and Enterprise pricing requires contacting sales. Pricing comprises three components: annual platform fee, per-user license costs, and optional add-ons for professional services and integrations.

Source
Bonjoro: How is it priced?

Per user per month, from a free fifty video tier through Starter at fifteen dollars and Pro at twenty nine dollars to Growth at around seventy nine dollars. Confirm current rates and the annual versus monthly difference before purchase.

Responsive: What is included in the Emerging Edition?

The Emerging Edition at $10,000/year includes unlimited response projects, AI & automation studio, unlimited content collaboration, integrations, and admin support. It is designed for early-stage proposal teams with low-to-moderate RFP volume.

Source
Bonjoro: Does it work for cold outreach?

It can, but the design intent and the strongest results are in onboarding, activation and retention where there is already a relationship.

Responsive: When do I need Growth or Enterprise editions?

Growth Edition is for organizations with weekly RFP volume and cross-functional collaboration needs. Enterprise Edition is for complex multi-team operations with dedicated proposal teams and global or multi-region requirements. Both require custom quotes.

Source
Bonjoro: What actually makes it fail?

Teams that do not build a daily recording habit. The queue fills up, nobody clears it, and the subscription becomes shelfware.

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