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Customer Success · head to head

Planhat vs Responsive

Planhat logo

Planhat

Customer Success

The Beautiful Customer Platform

From
On request
Rated
-
Full reviewWebsite
Responsive logo

Responsive

Proposals

Strategic Response Management

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Planhat implementation demands data-modeling expertise and dedicated technical administration; Responsive growth and Enterprise pricing requires contacting sales
  • They diverge on capability: Planhat covers Customer portals, Responsive covers AI content suggestions.
  • Prices and features above were last checked on 2 September 2026.

Where they differ

Only the attributes on which Planhat and Responsive actually diverge.

Attributes where Planhat and Responsive differ
AttributePlanhatResponsive
Starting priceOn request$10000/year
Pricing modelUnknownsubscription
CategoryCustomer SuccessProposals

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Planhat

  • Customer portals
  • Revenue analytics
  • Health scores
  • Playbooks
  • Usage tracking
  • HubSpot
  • Segment
  • Stripe

Only in Responsive

  • AI content suggestions
  • Response automation
  • Content library
  • Collaboration
  • Analytics
  • Slack
  • Microsoft Teams
  • Google Workspace

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Planhat

  • Customer Successnot Responsive
  • Customer Portalsnot Responsive
  • Data Managementnot Responsive

Responsive

  • Automated back-office administration for Canadian independent portfolio managersnot Planhat
  • Client onboarding and compliance management for investment advisory firmsnot Planhat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Planhat

  • Implementation demands data-modeling expertise and dedicated technical administration
  • Zero pricing transparency requiring direct sales engagement for quotes
  • Integration and data synchronization complexity requiring developer involvement
  • Users report data inaccuracies affecting platform reliability

Responsive

  • Growth and Enterprise pricing requires contacting sales
  • Three-component pricing model (platform fee, per-user licenses, add-ons) may make budgeting complex

Pricing, plan by plan

Planhat

On request
  • Start-Up$1150/month
    • Customer 360
    • Health scores
    • Basic playbooks
  • Professional$1750/month
    • All Start-Up features
    • Advanced playbooks
    • Renewal forecasting
  • Enterprise$undefined/mo
    • All Professional features
    • Advanced analytics
    • Dedicated support

Responsive

$10000/year
  • Emerging Edition$10000/year
    • Unlimited response projects
    • AI & automation studio
    • Unlimited content collaboration
  • Growth Edition$null/contact sales
    • All Emerging features
    • Intake requests
    • LookUp & eSignature
  • Enterprise Edition$null/contact sales
    • All Growth features
    • Flexible custom AI
    • Enterprise security controls

Which should you pick?

Choose Planhat if

  • You need customer portals.
  • You also want revenue analytics.
Planhat review

Choose Responsive if

  • You need ai content suggestions.
  • You also want response automation.
Responsive review

Questions people ask

Is Planhat or Responsive better?
Neither clearly leads. Planhat starts at On request and Responsive at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Planhat or Responsive?
Planhat starts at On request and Responsive at $10000/year.
Does Planhat or Responsive run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Planhat best used for?
Planhat is most often used for customer success, customer portals, data management. Of those, customer success and customer portals are not what Responsive is typically brought in for.
What can Planhat do that Responsive cannot?
Planhat covers Customer portals, Revenue analytics, Health scores, Playbooks. Responsive covers AI content suggestions, Response automation, Content library, Collaboration. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Planhat: What is Planhat's pricing model?

Planhat uses custom, quote-based pricing with no published rates. Start-Up plans estimated at $1,150/month, Professional around $1,750/month ($25K-$45K/year for mid-market), and Enterprise from $50K-$100K+/year. All plans include unlimited users.

Source
Responsive: How much does Responsive cost?

Responsive's Emerging Edition starts at $10,000/year. Growth and Enterprise pricing requires contacting sales. Pricing comprises three components: annual platform fee, per-user license costs, and optional add-ons for professional services and integrations.

Source
Planhat: Does Planhat include unlimited users?

Yes. All Planhat plans include unlimited users, so scaling the platform across the organization does not increase per-seat costs.

Source
Responsive: What is included in the Emerging Edition?

The Emerging Edition at $10,000/year includes unlimited response projects, AI & automation studio, unlimited content collaboration, integrations, and admin support. It is designed for early-stage proposal teams with low-to-moderate RFP volume.

Source
Planhat: What integrations does Planhat support?

Planhat offers a full REST API and webhooks for read/write access, enabling advanced integrations with CRMs, data warehouses, and other systems. However, integration complexity requires developer involvement.

Source
Responsive: When do I need Growth or Enterprise editions?

Growth Edition is for organizations with weekly RFP volume and cross-functional collaboration needs. Enterprise Edition is for complex multi-team operations with dedicated proposal teams and global or multi-region requirements. Both require custom quotes.

Source
Planhat: How long does Planhat take to implement?

Planhat requires significant implementation time due to data modeling and configuration depth. The platform demands dedicated technical administration and planning expertise.

Source
Planhat: What customer success features does Planhat provide?

Planhat includes Customer 360 profiles, customizable health scores, playbooks and automations, renewal forecasting, expansion tracking, and flexible data modeling for complex customer lifecycles.

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