Softwr

Customer Success · head to head

Pragma vs Responsive

Pragma logo

Pragma

Customer Success

Knowledge Management for CS Teams

From
Free
Rated
-
Full reviewWebsite
Responsive logo

Responsive

Proposals

Strategic Response Management

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Only Pragma has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pragma no pricing information published on website; Responsive growth and Enterprise pricing requires contacting sales
  • They diverge on capability: Pragma covers Knowledge base, Responsive covers AI content suggestions.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Pragma and Responsive actually diverge.

Attributes where Pragma and Responsive differ
AttributePragmaResponsive
Starting priceFree$10000/year
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb
CategoryCustomer SuccessProposals
Founded20202015

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pragma

  • Knowledge base
  • AI search
  • Customer notes
  • Team collaboration
  • Notion
  • Confluence
  • Chrome-extension support

Only in Responsive

  • AI content suggestions
  • Response automation
  • Content library
  • Collaboration
  • Microsoft Teams
  • Google Workspace

Both cover

  • Analytics
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Pragma

  • Customer Successnot Responsive
  • Knowledge Managementnot Responsive
  • Collaborationnot Responsive

Responsive

  • Automated back-office administration for Canadian independent portfolio managersnot Pragma
  • Client onboarding and compliance management for investment advisory firmsnot Pragma

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pragma

  • No pricing information published on website

Responsive

  • Growth and Enterprise pricing requires contacting sales
  • Three-component pricing model (platform fee, per-user licenses, add-ons) may make budgeting complex

Pricing, plan by plan

Pragma

Free
  • FreeFree
    • Basic knowledge base
    • Search
    • 5 users
  • Team$25/month
    • Unlimited users
    • Integrations
    • Analytics

Responsive

$10000/year
  • Emerging Edition$10000/year
    • Unlimited response projects
    • AI & automation studio
    • Unlimited content collaboration
  • Growth Edition$null/contact sales
    • All Emerging features
    • Intake requests
    • LookUp & eSignature
  • Enterprise Edition$null/contact sales
    • All Growth features
    • Flexible custom AI
    • Enterprise security controls

Which should you pick?

Choose Pragma if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want ai search.
Pragma review

Choose Responsive if

  • You need ai content suggestions.
  • You also want response automation.
Responsive review

Questions people ask

Is Pragma or Responsive better?
Neither clearly leads. Pragma starts at Free and Responsive at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pragma or Responsive?
Pragma has a free tier; the other does not. Paid plans start at Free for Pragma and $10000/year for Responsive.
Does Pragma or Responsive run on more platforms?
Pragma runs on Web, Chrome-extension. Responsive runs on Web.
Can I use Pragma for free?
Yes. Pragma has a free tier, so you can try it without paying. Responsive starts at $10000/year.
What is Pragma best used for?
Pragma is most often used for customer success, knowledge management, collaboration. Of those, customer success and knowledge management are not what Responsive is typically brought in for.
What can Pragma do that Responsive cannot?
Pragma covers Knowledge base, AI search, Customer notes, Team collaboration. Responsive covers AI content suggestions, Response automation, Content library, Collaboration. Both handle Analytics, Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Pragma: How much does Pragma cost?

Pragma does not publish pricing on their website. The site includes multiple calls-to-action directing visitors to contact the company or book demonstrations for pricing information, indicating a custom quote-based model.

Source
Responsive: How much does Responsive cost?

Responsive's Emerging Edition starts at $10,000/year. Growth and Enterprise pricing requires contacting sales. Pricing comprises three components: annual platform fee, per-user license costs, and optional add-ons for professional services and integrations.

Source
Responsive: What is included in the Emerging Edition?

The Emerging Edition at $10,000/year includes unlimited response projects, AI & automation studio, unlimited content collaboration, integrations, and admin support. It is designed for early-stage proposal teams with low-to-moderate RFP volume.

Source
Responsive: When do I need Growth or Enterprise editions?

Growth Edition is for organizations with weekly RFP volume and cross-functional collaboration needs. Enterprise Edition is for complex multi-team operations with dedicated proposal teams and global or multi-region requirements. Both require custom quotes.

Source
Share

Related pages

More on Pragma

More on Responsive

Keep looking

Other head to heads