CRM · head to head
Bigin vs Missive
Bigin
CRM
Zoho pipeline CRM for small businesses, priced well below Zoho CRM itself
- From
- Free
- Free plan
- Yes
Missive
Customer Support
Team inbox and chat for productive teams
- From
- Free
- Free plan
- Yes
The short version
- Each has a real cost: Bigin the plan limits are the product boundary, not a soft guideline: three pipelines on Express and thirty automations will constrain any business with more than a couple of distinct sale types, and the only fix is to pay up a tier.; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- They diverge on capability: Bigin covers Multiple pipelines, Missive covers Shared inbox.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Bigin and Missive actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bigin
- Multiple pipelines
- Teampipes
- Built-in telephony
- Email integration
- Workflow automation
- Mobile apps
- Zoho ecosystem
- Free onboarding
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
What people use each for
The jobs each tool is most often brought in to do.
Bigin
- A five-person sales team wants a real CRM for under 50 US dollars a month total and will never use the territory management or forecasting depth in Zoho CRM.not Missive
- A business already running Zoho Books or Zoho Mail wants a CRM in the same account with native links rather than a bridged third-party tool.not Missive
- A services firm wants to run client onboarding and delivery as pipelines alongside sales, which is what Teampipes exists for, without buying a separate project tool.not Missive
- A buyer evaluating Zoho CRM Standard should price Bigin first, because for straightforward pipeline selling it is roughly a third of the cost on the same platform.not Missive
Missive
- Shared team inbox across email, SMS and social messagesnot Bigin
- Collaborating on customer conversations with internal comments and tasksnot Bigin
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bigin
- The plan limits are the product boundary, not a soft guideline: three pipelines on Express and thirty automations will constrain any business with more than a couple of distinct sale types, and the only fix is to pay up a tier.
- Outgrowing Bigin means migrating to Zoho CRM, a different product with different objects and configuration, so the cheap start becomes a project later rather than a plan upgrade.
- The free plan is one user with 500 records and no automation, which makes it a trial rather than a usable free tier of the kind Zoho CRM competitors offer.
- Reporting and analytics are basic compared with Zoho CRM, with no serious forecasting, territory management or custom module building, so sales operations functions have nothing to work with.
- Zoho runs two overlapping CRMs and has an obvious incentive to keep Bigin limited, so features that would make it a genuine competitor to Zoho CRM are unlikely to arrive however much customers ask.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Pricing, plan by plan
Bigin
Free- FreeFree
- One user only
- 500 records
- One pipeline
- Express$7/month
- Three pipelines
- 50,000 records
- 30 workflow automations
- Premier$12/month
- Five pipelines
- 100,000 records
- 50 workflow automations
- Bigin 360$18/month
- Fifteen pipelines
- One million records
- 100 workflow automations
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Which should you pick?
Choose Bigin if
- You need multiple pipelines.
- You want to start without paying.
- You work on Web, iOS, Android, macOS, watchOS.
- You also want teampipes.
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Questions people ask
- Is Bigin or Missive better?
- Neither clearly leads. Bigin starts at Free and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bigin or Missive?
- Bigin starts at Free and Missive at Free.
- Does Bigin or Missive run on more platforms?
- Bigin runs on Web, iOS, Android, macOS, watchOS. Missive runs on Web, Ios, Android, Mac, Windows.
- Can I use Bigin for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Bigin best used for?
- Bigin is most often used for a five-person sales team wants a real crm for under 50 us dollars a month total and will never use the territory management or forecasting depth in zoho crm., a business already running zoho books or zoho mail wants a crm in the same account with native links rather than a bridged third-party tool., a services firm wants to run client onboarding and delivery as pipelines alongside sales, which is what teampipes exists for, without buying a separate project tool., a buyer evaluating zoho crm standard should price bigin first, because for straightforward pipeline selling it is roughly a third of the cost on the same platform.. Of those, a five-person sales team wants a real crm for under 50 us dollars a month total and will never use the territory management or forecasting depth in zoho crm. and a business already running zoho books or zoho mail wants a crm in the same account with native links rather than a bridged third-party tool. are not what Missive is typically brought in for.
- What can Bigin do that Missive cannot?
- Bigin covers Multiple pipelines, Teampipes, Built-in telephony, Email integration. Missive covers Shared inbox, Team chat, Email, Tasks.
Answered from the vendors’ own pages
Bigin: Is Bigin the same as Zoho CRM?
No. It is a separate, cheaper product on its own domain with its own pricing, aimed at small businesses, and it is deliberately capped so it does not compete with Zoho CRM.
Missive: How much does Missive cost per month?
Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).
SourceBigin: How much cheaper is it?
Express is 7 US dollars per user per month annually against Zoho CRM Standard at a higher rate, and the gap widens against the upper Zoho CRM tiers.
Missive: Is there a free trial available?
Yes, Missive offers a 30-day free trial with no credit card required to start.
SourceBigin: What happens when I outgrow the pipeline limits?
You move up a Bigin tier to five or fifteen pipelines, and beyond that you migrate to Zoho CRM, which is a data and configuration migration rather than a switch.
Missive: Does Missive offer yearly billing discounts?
Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.
SourceBigin: Is the free plan usable?
Only for one person with a very small contact list. It is one user, 500 records, one pipeline and no automation.
Missive: Which plan includes SSO authentication?
The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.
SourceRelated pages
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