Security & Cybersecurity · head to head
Acunetix vs Salesforce Service Cloud

Acunetix
Security & Cybersecurity
Web application security testing made easy
- From
- On request
- Rated
- -

Salesforce Service Cloud
Customer Support
Customer service software that powers loyalty
- From
- $25/month
- Rated
- -
The short version
- Each has a real cost: Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
- They diverge on capability: Acunetix covers DAST scanning, Salesforce Service Cloud covers Case management.
Where they differ
Only the attributes on which Acunetix and Salesforce Service Cloud actually diverge.
| Attribute | Acunetix | Salesforce Service Cloud |
|---|---|---|
| Starting price | On request | $25/month |
| Platforms | Desktop, Web, Api | Web, Ios, Android |
| Category | Security & Cybersecurity | Customer Support |
| Founded | 2005 | 1999 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acunetix
- DAST scanning
- IAST technology
- AcuSensor
- JavaScript security
- SQL injection testing
- XSS detection
- OWASP Top 10
- API security testing
Only in Salesforce Service Cloud
- Case management
- Omnichannel routing
- AI-powered bots
- Field service
- Self-service
- Analytics
- Salesforce CRM
- MuleSoft
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Acunetix
- Vulnerability Scannernot Salesforce Service Cloud
- Web Securitynot Salesforce Service Cloud
- Dastnot Salesforce Service Cloud
Salesforce Service Cloud
- Enterprise customer servicenot Acunetix
- Field servicenot Acunetix
- Self-service portalsnot Acunetix
- AI-powered supportnot Acunetix
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acunetix
- AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
- AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence
Salesforce Service Cloud
- The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
Pricing, plan by plan
Acunetix
On request- StandardFree
- Single user
- 5 targets
- Scheduled scans
- PremiumFree
- Multiple users
- Unlimited targets
- CI/CD integration
- Acunetix 360Free
- Enterprise features
- SDLC integration
- Custom workflows
Salesforce Service Cloud
$25/month- Essentials$25/month
- Case management
- Knowledge base
- Web & email support
- Professional$80/month
- CTI
- Omni-channel routing
- Custom reports
- Enterprise$165/month
- Web API
- Einstein AI
- Workflow automation
- Unlimited$330/month
- 24/7 support
- Configuration services
- Premier success
Which should you pick?
Choose Acunetix if
- You need dast scanning.
- You work on Desktop, Web, Api.
- You also want iast technology.
Choose Salesforce Service Cloud if
- You need case management.
- You work on Web, Ios, Android.
- You also want omnichannel routing.
Questions people ask
- Is Acunetix or Salesforce Service Cloud better?
- Neither clearly leads. Acunetix starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acunetix or Salesforce Service Cloud?
- Acunetix starts at On request and Salesforce Service Cloud at $25/month.
- Does Acunetix or Salesforce Service Cloud run on more platforms?
- Acunetix runs on Desktop, Web, Api. Salesforce Service Cloud runs on Web, Ios, Android.
- What is Acunetix best used for?
- Acunetix is most often used for vulnerability scanner, web security, dast. Of those, vulnerability scanner and web security are not what Salesforce Service Cloud is typically brought in for.
- What can Acunetix do that Salesforce Service Cloud cannot?
- Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack.
Related pages
More on Salesforce Service Cloud
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