Softwr

Security & Cybersecurity · head to head

CrowdStrike Falcon vs Salesforce Service Cloud

CrowdStrike Falcon logo

CrowdStrike Falcon

Security & Cybersecurity

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: CrowdStrike Falcon covers Next-gen antivirus, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which CrowdStrike Falcon and Salesforce Service Cloud actually diverge.

Attributes where CrowdStrike Falcon and Salesforce Service Cloud differ
AttributeCrowdStrike FalconSalesforce Service Cloud
Starting price$7.99/month$25/month
PlatformsWindows, macOS, LinuxWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded20111999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • FedRAMP
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot Salesforce Service Cloud
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot Salesforce Service Cloud
  • Organisations requiring custom managed detection and response via Falcon Completenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot CrowdStrike Falcon
  • Field servicenot CrowdStrike Falcon
  • Self-service portalsnot CrowdStrike Falcon
  • AI-powered supportnot CrowdStrike Falcon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is CrowdStrike Falcon or Salesforce Service Cloud better?
Neither clearly leads. CrowdStrike Falcon starts at $7.99/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CrowdStrike Falcon or Salesforce Service Cloud?
CrowdStrike Falcon starts at $7.99/month and Salesforce Service Cloud at $25/month.
Does CrowdStrike Falcon or Salesforce Service Cloud run on more platforms?
CrowdStrike Falcon runs on Windows, macOS, Linux. Salesforce Service Cloud runs on Web, Ios, Android.
What is CrowdStrike Falcon best used for?
CrowdStrike Falcon is most often used for small endpoint deployments via falcon go with per-device pricing, mid-market organisations via falcon pro or enterprise with advanced threat detection, organisations requiring custom managed detection and response via falcon complete. Of those, small endpoint deployments via falcon go with per-device pricing and mid-market organisations via falcon pro or enterprise with advanced threat detection are not what Salesforce Service Cloud is typically brought in for.
What can CrowdStrike Falcon do that Salesforce Service Cloud cannot?
CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle FedRAMP, HIPAA.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on CrowdStrike Falcon

More on Salesforce Service Cloud

Keep looking

Other head to heads