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Security & Cybersecurity · head to head

McAfee Total Protection vs Salesforce Service Cloud

McAfee Total Protection logo

McAfee Total Protection

Security & Cybersecurity

Award-winning antivirus trusted by millions

From
$29.99/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: McAfee Total Protection significant renewal price increase after first year (from $29.99 to $84.99/year); Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: McAfee Total Protection covers Real-time antivirus, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which McAfee Total Protection and Salesforce Service Cloud actually diverge.

Attributes where McAfee Total Protection and Salesforce Service Cloud differ
AttributeMcAfee Total ProtectionSalesforce Service Cloud
Starting price$29.99/year$25/month
Pricing modelUnknownsubscription
PlatformsWindows, macOS, iOS, AndroidWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded19871999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in McAfee Total Protection

  • Real-time antivirus
  • Firewall
  • Safe browsing
  • Password manager
  • Secure VPN
  • Identity monitoring
  • Protection Score
  • Parental controls

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

McAfee Total Protection

  • Antivirusnot Salesforce Service Cloud
  • Internet Securitynot Salesforce Service Cloud
  • Identity Protectionnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot McAfee Total Protection
  • Field servicenot McAfee Total Protection
  • Self-service portalsnot McAfee Total Protection
  • AI-powered supportnot McAfee Total Protection

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

McAfee Total Protection

  • Significant renewal price increase after first year (from $29.99 to $84.99/year)
  • Customer support responsiveness issues reported as reason for switching
  • Renewal billing can be aggressive with auto-renewal defaults

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

McAfee Total Protection

$29.99/year
  • Basic$29.99/year
    • Antivirus
    • Firewall
    • 1 device
  • Plus$39.99/year
    • Antivirus
    • Firewall
    • 5 devices
  • Premium$49.99/year
    • Antivirus
    • Firewall
    • VPN
  • Advanced$74.99/year
    • Antivirus
    • Firewall
    • VPN

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose McAfee Total Protection if

  • You need real-time antivirus.
  • You work on Windows, macOS, iOS, Android.
  • You also want firewall.
McAfee Total Protection review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is McAfee Total Protection or Salesforce Service Cloud better?
Neither clearly leads. McAfee Total Protection starts at $29.99/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, McAfee Total Protection or Salesforce Service Cloud?
McAfee Total Protection starts at $29.99/year and Salesforce Service Cloud at $25/month.
Does McAfee Total Protection or Salesforce Service Cloud run on more platforms?
McAfee Total Protection runs on Windows, macOS, iOS, Android. Salesforce Service Cloud runs on Web, Ios, Android.
What is McAfee Total Protection best used for?
McAfee Total Protection is most often used for antivirus, internet security, identity protection. Of those, antivirus and internet security are not what Salesforce Service Cloud is typically brought in for.
What can McAfee Total Protection do that Salesforce Service Cloud cannot?
McAfee Total Protection covers Real-time antivirus, Firewall, Safe browsing, Password manager. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

McAfee Total Protection: How much does McAfee Total Protection cost?

McAfee Total Protection introductory pricing ranges from $29.99/year (Basic) to $74.99/year (Advanced), but renewal costs jump to $84.99/year after the first year.

Source
McAfee Total Protection: What is the trial period for McAfee Total Protection?

McAfee offers a 60-day money-back guarantee, allowing you to try the service risk-free for two months.

Source
McAfee Total Protection: How many devices can I protect with one McAfee Total Protection subscription?

Device coverage varies by plan: Basic covers 1 device, while other plans protect 5 to unlimited devices depending on the tier selected.

Source
McAfee Total Protection: Does McAfee Total Protection include VPN?

VPN is included in higher-tier McAfee plans if you opt for auto-renewal.

Source
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