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Security & Cybersecurity · head to head

Acunetix vs Gladly

Acunetix logo

Acunetix

Security & Cybersecurity

Web application security testing made easy

From
On request
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Acunetix covers DAST scanning, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Acunetix and Gladly actually diverge.

Attributes where Acunetix and Gladly differ
AttributeAcunetixGladly
Starting priceOn request$180/month
PlatformsDesktop, Web, ApiWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded20052014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acunetix

  • DAST scanning
  • IAST technology
  • AcuSensor
  • JavaScript security
  • SQL injection testing
  • XSS detection
  • OWASP Top 10
  • API security testing

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Acunetix

  • Vulnerability Scannernot Gladly
  • Web Securitynot Gladly
  • Dastnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Acunetix
  • Handling support conversations across voice, messaging and emailnot Acunetix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acunetix

  • AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Acunetix

On request
  • StandardFree
    • Single user
    • 5 targets
    • Scheduled scans
  • PremiumFree
    • Multiple users
    • Unlimited targets
    • CI/CD integration
  • Acunetix 360Free
    • Enterprise features
    • SDLC integration
    • Custom workflows

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Acunetix if

  • You need dast scanning.
  • You work on Desktop, Web, Api.
  • You also want iast technology.
Acunetix review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Acunetix or Gladly better?
Neither clearly leads. Acunetix starts at On request and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acunetix or Gladly?
Acunetix starts at On request and Gladly at $180/month.
Does Acunetix or Gladly run on more platforms?
Acunetix runs on Desktop, Web, Api. Gladly runs on Web, Ios, Android.
What is Acunetix best used for?
Acunetix is most often used for vulnerability scanner, web security, dast. Of those, vulnerability scanner and web security are not what Gladly is typically brought in for.
What can Acunetix do that Gladly cannot?
Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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