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Norton 360 vs Salesforce Service Cloud

Norton 360 logo

Norton 360

Software

Powerful protection against evolving threats

From
$36/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Norton 360 device limit of 3 devices on Standard plan; higher tiers needed for family with multiple devices; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Norton 360 covers Real-time threat protection, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Norton 360 and Salesforce Service Cloud actually diverge.

Attributes where Norton 360 and Salesforce Service Cloud differ
AttributeNorton 360Salesforce Service Cloud
Starting price$36/year$25/month
Pricing modelUnknownsubscription
PlatformsWindows, macOS, Android, iOSWeb, Ios, Android
Founded19821999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Norton 360

  • Real-time threat protection
  • Ransomware protection
  • Firewall
  • Password Manager
  • Secure VPN
  • Cloud backup
  • Dark Web Monitoring
  • Parental Controls

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Norton 360

  • Antivirusnot Salesforce Service Cloud
  • Internet Securitynot Salesforce Service Cloud
  • Identity Protectionnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Norton 360
  • Field servicenot Norton 360
  • Self-service portalsnot Norton 360
  • AI-powered supportnot Norton 360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Norton 360

  • Device limit of 3 devices on Standard plan; higher tiers needed for family with multiple devices
  • Parental controls unavailable on Standard plan, requiring purchase of separate Norton Family app
  • No HIPAA compliance or BAA support for regulated industries
  • Exploit Prevention works only on Windows devices, not available for macOS
  • Limited account recovery options if master password is forgotten

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Norton 360

$36/year
  • Norton 360 Standard$36/year
    • Antivirus and malware protection
    • VPN
    • Dark web monitoring
  • Norton 360 Deluxe$49.99/year
    • All Standard features
    • 50 GB cloud backup
    • Parental controls
  • Norton 360 Premium$54.99/year
    • All Deluxe features
    • 250 GB cloud backup
    • LifeLock identity theft protection

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Norton 360 if

  • You need real-time threat protection.
  • You work on Windows, macOS, Android, iOS.
  • You also want ransomware protection.
Norton 360 review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Norton 360 or Salesforce Service Cloud better?
Neither clearly leads. Norton 360 starts at $36/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Norton 360 or Salesforce Service Cloud?
Norton 360 starts at $36/year and Salesforce Service Cloud at $25/month.
Does Norton 360 or Salesforce Service Cloud run on more platforms?
Norton 360 runs on Windows, macOS, Android, iOS. Salesforce Service Cloud runs on Web, Ios, Android.
What is Norton 360 best used for?
Norton 360 is most often used for antivirus, internet security, identity protection. Of those, antivirus and internet security are not what Salesforce Service Cloud is typically brought in for.
What can Norton 360 do that Salesforce Service Cloud cannot?
Norton 360 covers Real-time threat protection, Ransomware protection, Firewall, Password Manager. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

Norton 360: What operating systems does Norton 360 Standard support?

Windows 7 SP1 through Windows 11, macOS 10.13 and later, Android 10.0 or later, and current plus two previous iOS versions. Not all features are available on all platforms.

Source
Norton 360: How much cloud backup storage is included in Norton 360 Standard?

2 GB of cloud backup storage is included with Norton 360 Standard. Higher tiers offer 50 GB (Deluxe) and 250 GB (Premium).

Source
Norton 360: Does Norton 360 include a VPN?

Yes. All Norton 360 plans include a VPN for secure browsing. The VPN is available on Windows, Mac, iOS, and Android devices.

Source
Norton 360: Is Norton 360 HIPAA compliant?

No. Norton 360 does not offer HIPAA compliance or Business Associate Agreements (BAA), making it unsuitable for healthcare organizations handling protected health information (PHI).

Source
Norton 360: What is the renewal price after the first year?

First year pricing is discounted. Standard renews at 94.99 USD per year, Deluxe at 119.99 USD per year. This represents a 140% increase over Deluxe's first-year rate of 49.99 USD.

Source
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