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Acunetix vs Kustomer

Acunetix logo

Acunetix

Software

Web application security testing made easy

From
On request
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Acunetix covers DAST scanning, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Acunetix and Kustomer actually diverge.

Attributes where Acunetix and Kustomer differ
AttributeAcunetixKustomer
Pricing modelsubscriptionquote
PlatformsDesktop, Web, ApiWeb, Cloud
Founded20052015

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acunetix

  • DAST scanning
  • IAST technology
  • AcuSensor
  • JavaScript security
  • SQL injection testing
  • XSS detection
  • OWASP Top 10
  • API security testing

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

What people use each for

The jobs each tool is most often brought in to do.

Acunetix

  • Vulnerability Scannernot Kustomer
  • Web Securitynot Kustomer
  • Dastnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Acunetix
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Acunetix
  • Enterprises seeking customer 360 views and advanced workflow automationnot Acunetix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acunetix

  • AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Acunetix

On request
  • StandardFree
    • Single user
    • 5 targets
    • Scheduled scans
  • PremiumFree
    • Multiple users
    • Unlimited targets
    • CI/CD integration
  • Acunetix 360Free
    • Enterprise features
    • SDLC integration
    • Custom workflows

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Acunetix if

  • You need dast scanning.
  • You work on Desktop, Web, Api.
  • You also want iast technology.
Acunetix review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Acunetix or Kustomer better?
Neither clearly leads. Acunetix starts at On request and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acunetix or Kustomer?
Acunetix starts at On request and Kustomer at On request.
Does Acunetix or Kustomer run on more platforms?
Acunetix runs on Desktop, Web, Api. Kustomer runs on Web, Cloud.
What is Acunetix best used for?
Acunetix is most often used for vulnerability scanner, web security, dast. Of those, vulnerability scanner and web security are not what Kustomer is typically brought in for.
What can Acunetix do that Kustomer cannot?
Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation.
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