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LastPass vs Salesforce Service Cloud

LastPass logo

LastPass

All industries

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: LastPass free plan limited to 1 device type only; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: LastPass covers Password vault, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which LastPass and Salesforce Service Cloud actually diverge.

Attributes where LastPass and Salesforce Service Cloud differ
AttributeLastPassSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Desktop, MobileWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20081999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

LastPass

  • Password management and vault storagenot Salesforce Service Cloud
  • Multi-device access and autofillnot Salesforce Service Cloud
  • Dark web monitoring and security dashboardnot Salesforce Service Cloud
  • Team collaboration with shared folders and policiesnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot LastPass
  • Field servicenot LastPass
  • Self-service portalsnot LastPass
  • AI-powered supportnot LastPass

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

LastPass

Free

No published plan breakdown. See the LastPass review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is LastPass or Salesforce Service Cloud better?
Neither clearly leads. LastPass starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LastPass or Salesforce Service Cloud?
LastPass has a free tier; the other does not. Paid plans start at Free for LastPass and $25/month for Salesforce Service Cloud.
Does LastPass or Salesforce Service Cloud run on more platforms?
LastPass runs on Web, Desktop, Mobile. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is LastPass best used for?
LastPass is most often used for password management and vault storage, multi-device access and autofill, dark web monitoring and security dashboard, team collaboration with shared folders and policies. Of those, password management and vault storage and multi-device access and autofill are not what Salesforce Service Cloud is typically brought in for.
What can LastPass do that Salesforce Service Cloud cannot?
LastPass covers Password vault, Password generator, Autofill, Security dashboard. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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