Softwr

Customer Support · head to head

8x8 Contact Center vs Acunetix

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Acunetix logo

Acunetix

Security & Cybersecurity

Web application security testing made easy

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • They diverge on capability: 8x8 Contact Center covers Voice, Acunetix covers DAST scanning.

Where they differ

Only the attributes on which 8x8 Contact Center and Acunetix actually diverge.

Attributes where 8x8 Contact Center and Acunetix differ
Attribute8x8 Contact CenterAcunetix
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidDesktop, Web, Api
CategoryCustomer SupportSecurity & Cybersecurity
Founded19872005

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Acunetix

  • DAST scanning
  • IAST technology
  • AcuSensor
  • JavaScript security
  • SQL injection testing
  • XSS detection
  • OWASP Top 10
  • API security testing

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Acunetix
  • Contact centernot Acunetix
  • Remote worknot Acunetix
  • Customer supportnot Acunetix

Acunetix

  • Vulnerability Scannernot 8x8 Contact Center
  • Web Securitynot 8x8 Contact Center
  • Dastnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Acunetix

  • AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Acunetix

On request
  • StandardFree
    • Single user
    • 5 targets
    • Scheduled scans
  • PremiumFree
    • Multiple users
    • Unlimited targets
    • CI/CD integration
  • Acunetix 360Free
    • Enterprise features
    • SDLC integration
    • Custom workflows

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Acunetix if

  • You need dast scanning.
  • You work on Desktop, Web, Api.
  • You also want iast technology.
Acunetix review

Questions people ask

Is 8x8 Contact Center or Acunetix better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Acunetix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Acunetix?
8x8 Contact Center starts at $85/month and Acunetix at On request.
Does 8x8 Contact Center or Acunetix run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Acunetix runs on Desktop, Web, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Acunetix is typically brought in for.
What can 8x8 Contact Center do that Acunetix cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security.
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