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Kaspersky Total Security vs Salesforce Service Cloud

Kaspersky Total Security logo

Kaspersky Total Security

Software

Complete protection for your digital life

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Kaspersky Total Security has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kaspersky Total Security uS sales banned since June 2024 with support ending September 29, 2024; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Kaspersky Total Security covers Real-time protection, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Kaspersky Total Security and Salesforce Service Cloud actually diverge.

Attributes where Kaspersky Total Security and Salesforce Service Cloud differ
AttributeKaspersky Total SecuritySalesforce Service Cloud
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWindows, macOS, iOS, AndroidWeb, Ios, Android
Founded19971999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kaspersky Total Security

  • Real-time protection
  • Ransomware protection
  • Safe Money
  • Privacy protection
  • Parental controls
  • Password manager
  • VPN
  • File encryption

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kaspersky Total Security

  • Antivirusnot Salesforce Service Cloud
  • Internet Securitynot Salesforce Service Cloud
  • Parental Controlnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Kaspersky Total Security
  • Field servicenot Kaspersky Total Security
  • Self-service portalsnot Kaspersky Total Security
  • AI-powered supportnot Kaspersky Total Security

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kaspersky Total Security

  • US sales banned since June 2024 with support ending September 29, 2024
  • VPN limited to 200 MB per day and servers in only 24 countries
  • Password manager has privacy concerns with questionable terms and policies
  • VPN and password manager only included in Plus and Premium tiers, not in Standard
  • Occasionally flags legitimate files as false positives
  • Firewall leaves open ports on public networks

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Kaspersky Total Security

Free
  • FreeFree
    • Basic antivirus
    • No real-time protection
  • Standard$38.99/year
    • Antivirus
    • Firewall
    • Anti-phishing
  • Plus$52.99/year
    • Standard features
    • Password manager
    • VPN with limit
  • Premium$74.99/year
    • Plus features
    • Identity protection
    • Unlimited VPN

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Kaspersky Total Security if

  • You need real-time protection.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.
Kaspersky Total Security review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Kaspersky Total Security or Salesforce Service Cloud better?
Neither clearly leads. Kaspersky Total Security starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kaspersky Total Security or Salesforce Service Cloud?
Kaspersky Total Security has a free tier; the other does not. Paid plans start at Free for Kaspersky Total Security and $25/month for Salesforce Service Cloud.
Does Kaspersky Total Security or Salesforce Service Cloud run on more platforms?
Kaspersky Total Security runs on Windows, macOS, iOS, Android. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Kaspersky Total Security for free?
Yes. Kaspersky Total Security has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Kaspersky Total Security best used for?
Kaspersky Total Security is most often used for antivirus, internet security, parental control. Of those, antivirus and internet security are not what Salesforce Service Cloud is typically brought in for.
What can Kaspersky Total Security do that Salesforce Service Cloud cannot?
Kaspersky Total Security covers Real-time protection, Ransomware protection, Safe Money, Privacy protection. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

Kaspersky Total Security: What does Kaspersky Total Security include?

Kaspersky Total Security (Premium tier) includes antivirus, firewall, password manager, VPN with 200 MB daily limit, parental controls (Kaspersky Safe Kids), and anti-ransomware protection.

Source
Kaspersky Total Security: How much does Kaspersky Total Security cost?

Kaspersky Standard costs $38.99/year for 3 devices. Plus tier is $52.99/year for 5 devices. Premium is $74.99/year for 10 devices. Multi-year discounts available.

Source
Kaspersky Total Security: Is Kaspersky available in the United States?

No. The U.S. government banned Kaspersky software sales in June 2024, with support and software updates ceasing September 29, 2024, citing national security concerns regarding Russian government ties.

Source
Kaspersky Total Security: Does Kaspersky have parental controls?

Yes. Premium and Plus tiers include one year free access to Kaspersky Safe Kids parental controls app, which provides activity reports, app monitoring, usage limits, and geo-fencing with location tracking.

Source
Kaspersky Total Security: How much does the VPN provide?

Kaspersky's free VPN (Kaspersky Secure Connection) offers only 200 MB per day of traffic, limiting data usage. Full VPN is included in Plus and Premium plans but with limited servers in only 24 countries.

Source
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