Softwr

Security & Cybersecurity · head to head

Acunetix vs Freshdesk

Acunetix logo

Acunetix

Security & Cybersecurity

Web application security testing made easy

From
On request
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Acunetix covers DAST scanning, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Acunetix and Freshdesk actually diverge.

Attributes where Acunetix and Freshdesk differ
AttributeAcunetixFreshdesk
Starting priceOn request$19/month
PlatformsDesktop, Web, ApiWeb
CategorySecurity & CybersecurityAll industries
Founded20052010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acunetix

  • DAST scanning
  • IAST technology
  • AcuSensor
  • JavaScript security
  • SQL injection testing
  • XSS detection
  • OWASP Top 10
  • API security testing

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Both cover

  • Jira
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Acunetix

  • Vulnerability Scannernot Freshdesk
  • Web Securitynot Freshdesk
  • Dastnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Acunetix
  • Customer support portal and knowledge basenot Acunetix
  • Multi-channel support coordinationnot Acunetix
  • AI-assisted support agent interactionnot Acunetix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acunetix

  • AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Acunetix

On request
  • StandardFree
    • Single user
    • 5 targets
    • Scheduled scans
  • PremiumFree
    • Multiple users
    • Unlimited targets
    • CI/CD integration
  • Acunetix 360Free
    • Enterprise features
    • SDLC integration
    • Custom workflows

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Acunetix if

  • You need dast scanning.
  • You work on Desktop, Web, Api.
  • You also want iast technology.
Acunetix review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Acunetix or Freshdesk better?
Neither clearly leads. Acunetix starts at On request and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acunetix or Freshdesk?
Acunetix starts at On request and Freshdesk at $19/month.
Does Acunetix or Freshdesk run on more platforms?
Acunetix runs on Desktop, Web, Api. Freshdesk runs on Web.
What is Acunetix best used for?
Acunetix is most often used for vulnerability scanner, web security, dast. Of those, vulnerability scanner and web security are not what Freshdesk is typically brought in for.
What can Acunetix do that Freshdesk cannot?
Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Jira, Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Acunetix

More on Freshdesk

Keep looking

Other head to heads