Softwr

Security & Cybersecurity · head to head

Acunetix vs Chatwoot

Acunetix logo

Acunetix

Security & Cybersecurity

Web application security testing made easy

From
On request
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acunetix aWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service; Chatwoot free plan limited to 2 agents and 500 conversations per month
  • They diverge on capability: Acunetix covers DAST scanning, Chatwoot covers Live chat.

Where they differ

Only the attributes on which Acunetix and Chatwoot actually diverge.

Attributes where Acunetix and Chatwoot differ
AttributeAcunetixChatwoot
Starting priceOn requestFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsDesktop, Web, ApiWeb, Cloud, Self-hosted
CategorySecurity & CybersecurityCustomer Support
Founded20052017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acunetix

  • DAST scanning
  • IAST technology
  • AcuSensor
  • JavaScript security
  • SQL injection testing
  • XSS detection
  • OWASP Top 10
  • API security testing

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Acunetix

  • Vulnerability Scannernot Chatwoot
  • Web Securitynot Chatwoot
  • Dastnot Chatwoot

Chatwoot

  • Self-hosted supportnot Acunetix
  • Privacy-first chatnot Acunetix
  • Multi-channel supportnot Acunetix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acunetix

  • AWS Marketplace lists Acunetix Online Premium, published by seller Invicti Security, at $7,000 per year for 5 targets under a 12 month contract, where a target is one fully qualified domain, website, web app, API or web service
  • AWS Marketplace's Invicti listing shows Premium Support priced separately at $150,000 per year and Premium Support with Guided Success at $300,000 per year, on top of the base scanning licence

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Acunetix

On request
  • StandardFree
    • Single user
    • 5 targets
    • Scheduled scans
  • PremiumFree
    • Multiple users
    • Unlimited targets
    • CI/CD integration
  • Acunetix 360Free
    • Enterprise features
    • SDLC integration
    • Custom workflows

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Acunetix if

  • You need dast scanning.
  • You work on Desktop, Web, Api.
  • You also want iast technology.
Acunetix review

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Questions people ask

Is Acunetix or Chatwoot better?
Neither clearly leads. Acunetix starts at On request and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acunetix or Chatwoot?
Chatwoot has a free tier; the other does not. Paid plans start at On request for Acunetix and Free for Chatwoot.
Does Acunetix or Chatwoot run on more platforms?
Acunetix runs on Desktop, Web, Api. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Acunetix starts at On request.
What is Acunetix best used for?
Acunetix is most often used for vulnerability scanner, web security, dast. Of those, vulnerability scanner and web security are not what Chatwoot is typically brought in for.
What can Acunetix do that Chatwoot cannot?
Acunetix covers DAST scanning, IAST technology, AcuSensor, JavaScript security. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Both handle Slack.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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