Softwr

Telecommunications · head to head

8x8 vs DocuSign

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
DocuSign logo

DocuSign

Sales Enablement

The Way the World Agrees

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only DocuSign has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • They diverge on capability: 8x8 covers Voice calling, DocuSign covers Electronic signatures.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and DocuSign actually diverge.

Attributes where 8x8 and DocuSign differ
Attribute8x8DocuSign
Starting price$29.99/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Windows, Macos, Ios, AndroidWeb
CategoryTelecommunicationsSales Enablement
Founded19872003

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Microsoft Teams

Only in DocuSign

  • Electronic signatures
  • Templates
  • Mobile signing
  • Audit trail
  • Agreement analytics
  • Microsoft 365
  • SAP

Both cover

  • Salesforce
  • Google Workspace
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot DocuSign
  • Customer contactnot DocuSign
  • Remote worknot DocuSign
  • Continuitynot DocuSign

DocuSign

  • Customer Successnot 8x8
  • Esignaturesnot 8x8
  • Agreement Cloudnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

DocuSign

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

DocuSign

Free
  • Personal$10/month
    • 5 envelopes per month
    • Basic signing
  • Standard$25/month
    • 100 envelopes per user per year
    • Advanced fields
  • Business Pro$40/month
    • 100 envelopes per user per year
    • Bulk send
    • Payment collection

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose DocuSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You also want templates.
DocuSign review

Questions people ask

Is 8x8 or DocuSign better?
Neither clearly leads. 8x8 starts at $29.99/month and DocuSign at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or DocuSign?
DocuSign has a free tier; the other does not. Paid plans start at $29.99/month for 8x8 and Free for DocuSign.
Does 8x8 or DocuSign run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. DocuSign runs on Web.
Can I use DocuSign for free?
Yes. DocuSign has a free tier, so you can try it without paying. 8x8 starts at $29.99/month.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what DocuSign is typically brought in for.
What can 8x8 do that DocuSign cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. DocuSign covers Electronic signatures, Templates, Mobile signing, Audit trail. Both handle Salesforce, Google Workspace, Web support, Ios support.

Answered from the vendors’ own pages

DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
DocuSign: Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
DocuSign: What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
DocuSign: What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
DocuSign: Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source
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