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DocuSign

The Way the World Agrees

As of 30 August 2026, DocuSign has a free plan and paid plans start at $10/month. DocuSign is the global standard for electronic signatures and agreement cloud. Softwr lists it under Sales Enablement. DocuSign is made by DocuSign Inc., launched in 2003, available on Web.

Overview

What DocuSign does

DocuSign is the global standard for electronic signatures and agreement cloud. It helps customer success teams get agreements signed faster and manage the entire agreement lifecycle.

What people use it for

  • Customer Success
  • Esignatures
  • Agreement Cloud

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about DocuSign.

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Cross-shopped

What people choose instead of DocuSign

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

  • DocuSign logo
    DocuSign
    vs
    PandaDoc logo
    PandaDoc

    PandaDoc: Document automation platform with signing, proposals, and contract management integrated in one workflow.

  • DocuSign logo
    DocuSign
    vs
    HelloSign logo
    HelloSign

    HelloSign: Cloud-based e-signature solution now owned by Dropbox, simpler and more affordable than DocuSign for straightforward contract signing.

  • DocuSign logo
    DocuSign
    vs
    Proposify logo
    Proposify

    Proposify: Proposal software with integrated e-signatures, designed for sales teams to create and manage proposals with built-in signing.

  • DocuSign logo
    DocuSign
    vs
    Qwilr logo
    Qwilr

    Qwilr: Interactive proposal and quote software with legally compliant e-signature capabilities for B2B contracts and agreements.

Pricing

What DocuSign costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Personal

$10 /mo

  • 5 envelopes per month
  • Basic signing

Standard

$25 /mo

  • 100 envelopes per user per year
  • Advanced fields

Business Pro

$40 /mo

  • 100 envelopes per user per year
  • Bulk send
  • Payment collection

Capabilities

Features

  • Electronic signatures

  • Templates

  • Mobile signing

  • Audit trail

  • Agreement analytics

  • Salesforce

    Integration with Salesforce

  • Microsoft 365

    Integration with Microsoft 365

  • Google Workspace

    Integration with Google Workspace

  • SAP

    Integration with SAP

  • Web support

    Available on web

  • Ios support

    Available on ios

  • Android support

    Available on android

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source

Behind it

Who makes DocuSign

Company
DocuSign Inc.
Based in
San Francisco, California
Founders
Tom Gonser, Court Lorenzini, Eric Ranft

Timeline

DocuSign over time

  1. Acquisition2020-05-01$184.7m

    DocuSign completes acquisition of Seal Software for $184.7M

    Source
  2. Acquisition2018-09-04$218.8m

    DocuSign acquires SpringCM for $218.8M

    Source
  3. Launch2018-04-27

    DocuSign IPO on Nasdaq under ticker DOCU at $29 per share, raising $723.7M

    Source
  4. Founded2003-01-01

    DocuSign founded by Tom Gonser, Court Lorenzini, and Eric Ranft

    Source
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Softwr does not host reviews and shows no star rating for DocuSign, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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