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HappyFox vs Time Doctor

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Time Doctor logo

Time Doctor

Software

Employee time tracking and productivity monitoring

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Time Doctor historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • They diverge on capability: HappyFox covers Ticketing, Time Doctor covers Time tracking with timer.

Where they differ

Only the attributes on which HappyFox and Time Doctor actually diverge.

Attributes where HappyFox and Time Doctor differ
AttributeHappyFoxTime Doctor
Starting price$29/month$4/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
Founded20122011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Time Doctor

  • Time tracking with timer
  • Activity monitoring
  • Screenshots
  • GPS tracking
  • Webcam monitoring
  • Reports and invoicing
  • Mobile apps
  • Team management

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Time Doctor
  • Managing internal and customer support requests in one queuenot Time Doctor

Time Doctor

  • Productivitynot HappyFox
  • Collaborationnot HappyFox
  • Task managementnot HappyFox
  • Organizationnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Time Doctor

  • Historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • HRIS and Payroll native integrations are paid add-ons at $200 per integration per month
  • Software Cost Insights add-on costs $3 per user per month on top of the base plan

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Time Doctor

$4/month
  • Basic$4/month
    • Time tracking
    • Reports
    • Mobile apps
  • Standard$6/month
    • Everything in Basic
    • Activity monitoring
    • Screenshots
  • Premium$10/month
    • Everything in Standard
    • GPS tracking
    • Webcam snapshots

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Time Doctor if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Time Doctor review

Questions people ask

Is HappyFox or Time Doctor better?
Neither clearly leads. HappyFox starts at $29/month and Time Doctor at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Time Doctor?
HappyFox starts at $29/month and Time Doctor at $4/month.
Does HappyFox or Time Doctor run on more platforms?
HappyFox runs on Web, Ios, Android. Time Doctor runs on Web, IOS, Android, MacOS, Windows.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Time Doctor is typically brought in for.
What can HappyFox do that Time Doctor cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Time Doctor covers Time tracking with timer, Activity monitoring, Screenshots, GPS tracking.
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