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Salesforce Service Cloud vs Time Doctor

Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
Time Doctor logo

Time Doctor

Software

Employee time tracking and productivity monitoring

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; Time Doctor historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • They diverge on capability: Salesforce Service Cloud covers Case management, Time Doctor covers Time tracking with timer.

Where they differ

Only the attributes on which Salesforce Service Cloud and Time Doctor actually diverge.

Attributes where Salesforce Service Cloud and Time Doctor differ
AttributeSalesforce Service CloudTime Doctor
Starting price$25/month$4/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
Founded19992011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in Time Doctor

  • Time tracking with timer
  • Activity monitoring
  • Screenshots
  • GPS tracking
  • Webcam monitoring
  • Reports and invoicing
  • Mobile apps
  • Team management

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot Time Doctor
  • Field servicenot Time Doctor
  • Self-service portalsnot Time Doctor
  • AI-powered supportnot Time Doctor

Time Doctor

  • Productivitynot Salesforce Service Cloud
  • Collaborationnot Salesforce Service Cloud
  • Task managementnot Salesforce Service Cloud
  • Organizationnot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Time Doctor

  • Historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • HRIS and Payroll native integrations are paid add-ons at $200 per integration per month
  • Software Cost Insights add-on costs $3 per user per month on top of the base plan

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Time Doctor

$4/month
  • Basic$4/month
    • Time tracking
    • Reports
    • Mobile apps
  • Standard$6/month
    • Everything in Basic
    • Activity monitoring
    • Screenshots
  • Premium$10/month
    • Everything in Standard
    • GPS tracking
    • Webcam snapshots

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose Time Doctor if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Time Doctor review

Questions people ask

Is Salesforce Service Cloud or Time Doctor better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and Time Doctor at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or Time Doctor?
Salesforce Service Cloud starts at $25/month and Time Doctor at $4/month.
Does Salesforce Service Cloud or Time Doctor run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. Time Doctor runs on Web, IOS, Android, MacOS, Windows.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what Time Doctor is typically brought in for.
What can Salesforce Service Cloud do that Time Doctor cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Time Doctor covers Time tracking with timer, Activity monitoring, Screenshots, GPS tracking.
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