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Salesforce Service Cloud vs Talkable

Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
Talkable logo

Talkable

Software

Referral marketing for e-commerce growth

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; Talkable no monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • They diverge on capability: Salesforce Service Cloud covers Case management, Talkable covers A/B testing.

Where they differ

Only the attributes on which Salesforce Service Cloud and Talkable actually diverge.

Attributes where Salesforce Service Cloud and Talkable differ
AttributeSalesforce Service CloudTalkable
Starting price$25/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded19992010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in Talkable

  • A/B testing
  • Fraud prevention
  • Personalization engine
  • Multi-channel sharing
  • Detailed analytics
  • Shopify
  • Magento
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot Talkable
  • Field servicenot Talkable
  • Self-service portalsnot Talkable
  • AI-powered supportnot Talkable

Talkable

  • affiliate marketing managementnot Salesforce Service Cloud
  • Workflow automationnot Salesforce Service Cloud
  • Reportingnot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Talkable

  • No monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • Custom pricing with no public rates; every quote requires a demo and consultation
  • Advanced A/B testing requires dedicated growth team to design and analyze experiments

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Talkable

On request
  • GrowthFree
    • Custom pricing
    • Full feature access
    • Dedicated CSM

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose Talkable if

  • You need a/b testing.
  • You also want fraud prevention.
Talkable review

Questions people ask

Is Salesforce Service Cloud or Talkable better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and Talkable at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or Talkable?
Salesforce Service Cloud starts at $25/month and Talkable at On request.
Does Salesforce Service Cloud or Talkable run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. Talkable runs on Web.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what Talkable is typically brought in for.
What can Salesforce Service Cloud do that Talkable cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Talkable covers A/B testing, Fraud prevention, Personalization engine, Multi-channel sharing. Both handle Web support.

Answered from the vendors’ own pages

Talkable: Does Talkable offer a free trial or free tier?

No. Talkable does not offer a free tier or free trial. The platform requires a minimum annual commitment with custom pricing ranging from $12,000 to $30,000+ per year.

Source
Talkable: What platforms does Talkable integrate with?

Talkable integrates with major e-commerce platforms including Shopify, WooCommerce, and custom solutions via API webhooks. It was the first integration offered on Shopify.

Source
Talkable: What fraud prevention does Talkable provide?

Talkable provides best-in-class fraud intelligence with a track record of preventing $110M+ in fraud across customer campaigns, with advanced detection built into the platform.

Source
Talkable: How is Talkable's performance measured?

Talkable powers over $3B in referral revenue for 250+ brands with an average ROI of 41x, with detailed dashboards and reporting for tracking program performance.

Source
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Related pages

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