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Customer Support · head to head

Freshservice vs Talkable

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Talkable logo

Talkable

Affiliate Marketing

Referral marketing for e-commerce growth

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Talkable no monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • They diverge on capability: Freshservice covers Incident management, Talkable covers A/B testing.

Where they differ

Only the attributes on which Freshservice and Talkable actually diverge.

Attributes where Freshservice and Talkable differ
AttributeFreshserviceTalkable
Starting price$19/monthOn request
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), founded (2010).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Talkable

  • A/B testing
  • Fraud prevention
  • Personalization engine
  • Multi-channel sharing
  • Detailed analytics
  • Shopify
  • Magento
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Talkable
  • Asset management and change control for IT teamsnot Talkable

Talkable

  • affiliate marketing managementnot Freshservice
  • Workflow automationnot Freshservice
  • Reportingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Talkable

  • No monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • Custom pricing with no public rates; every quote requires a demo and consultation
  • Advanced A/B testing requires dedicated growth team to design and analyze experiments

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Talkable

On request
  • GrowthFree
    • Custom pricing
    • Full feature access
    • Dedicated CSM

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Talkable if

  • You need a/b testing.
  • You also want fraud prevention.
Talkable review

Questions people ask

Is Freshservice or Talkable better?
Neither clearly leads. Freshservice starts at $19/month and Talkable at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Talkable?
Freshservice starts at $19/month and Talkable at On request.
Does Freshservice or Talkable run on more platforms?
Freshservice runs on Web, Ios, Android. Talkable runs on Web.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Talkable is typically brought in for.
What can Freshservice do that Talkable cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Talkable covers A/B testing, Fraud prevention, Personalization engine, Multi-channel sharing. Both handle Web support.

Answered from the vendors’ own pages

Talkable: Does Talkable offer a free trial or free tier?

No. Talkable does not offer a free tier or free trial. The platform requires a minimum annual commitment with custom pricing ranging from $12,000 to $30,000+ per year.

Source
Talkable: What platforms does Talkable integrate with?

Talkable integrates with major e-commerce platforms including Shopify, WooCommerce, and custom solutions via API webhooks. It was the first integration offered on Shopify.

Source
Talkable: What fraud prevention does Talkable provide?

Talkable provides best-in-class fraud intelligence with a track record of preventing $110M+ in fraud across customer campaigns, with advanced detection built into the platform.

Source
Talkable: How is Talkable's performance measured?

Talkable powers over $3B in referral revenue for 250+ brands with an average ROI of 41x, with detailed dashboards and reporting for tracking program performance.

Source
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Related pages

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