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Amazon Connect vs Greenhouse

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Software

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: Amazon Connect covers Voice, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which Amazon Connect and Greenhouse actually diverge.

Attributes where Amazon Connect and Greenhouse differ
AttributeAmazon ConnectGreenhouse
Starting priceFreeOn request
Pricing modelusage-basedquote
Free tierYesNo
PlatformsWebWeb, Ios, Android, Api
Founded20062012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Greenhouse
  • Voice, chat, email and SMS in one queuenot Greenhouse
  • Conversational analytics and agent assistnot Greenhouse
  • Outbound campaigns and automated contactnot Greenhouse
  • Workforce scheduling for contact centre agentsnot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot Amazon Connect
  • AI-powered interview notetaking and sourcingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is Amazon Connect or Greenhouse better?
Neither clearly leads. Amazon Connect starts at Free and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Greenhouse?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Greenhouse.
Does Amazon Connect or Greenhouse run on more platforms?
Amazon Connect runs on Web. Greenhouse runs on Web, Ios, Android, Api.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Greenhouse starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Greenhouse is typically brought in for.
What can Amazon Connect do that Greenhouse cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle SOC2.
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