Softwr

Customer Support · head to head

Gladly vs Greenhouse

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: Gladly covers Lifelong conversation, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which Gladly and Greenhouse actually diverge.

Attributes where Gladly and Greenhouse differ
AttributeGladlyGreenhouse
Starting price$180/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
CategoryCustomer SupportTechnology
Founded20142012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Greenhouse
  • Handling support conversations across voice, messaging and emailnot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot Gladly
  • AI-powered interview notetaking and sourcingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is Gladly or Greenhouse better?
Neither clearly leads. Gladly starts at $180/month and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Greenhouse?
Gladly starts at $180/month and Greenhouse at On request.
Does Gladly or Greenhouse run on more platforms?
Gladly runs on Web, Ios, Android. Greenhouse runs on Web, Ios, Android, Api.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Greenhouse is typically brought in for.
What can Gladly do that Greenhouse cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle SOC2, GDPR.
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Related pages

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