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Software · head to head

GlossGenius vs Groove

GlossGenius logo

GlossGenius

Software

Beautiful booking for beauty pros

From
$24/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GlossGenius card payments are charged at a flat 2.6 percent, and instant payouts cost a further 1.8 percent; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: GlossGenius covers Custom booking pages, Groove covers Shared inbox.

Where they differ

Only the attributes on which GlossGenius and Groove actually diverge.

Attributes where GlossGenius and Groove differ
AttributeGlossGeniusGroove
Starting price$24/month$12/month
Founded20162011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GlossGenius

  • Custom booking pages
  • Payment processing
  • Client management
  • Automated reminders
  • Marketing tools
  • Website builder
  • Reports & insights
  • Gift cards

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

GlossGenius

  • Appointment booking and calendar management for salonsnot Groove
  • Card payments and tipping at the chairnot Groove
  • Client records, forms and waiversnot Groove
  • Memberships and prepaid packagesnot Groove
  • Medspa charting and photo markup on the clinical plansnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot GlossGenius
  • Handling email, chat and messaging support in one queuenot GlossGenius

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GlossGenius

  • Card payments are charged at a flat 2.6 percent, and instant payouts cost a further 1.8 percent
  • Forms and waivers, waitlists and Google booking need the Gold plan at $56 a month
  • Team analytics, custom commissions and unlimited team members require Platinum at $168 a month
  • The medspa plans start where the beauty Platinum plan does, at $168 a month, rising to $298 for the full clinical suite
  • Payroll is a separate add-on at $40 a month plus $6 per staff member

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

GlossGenius

$24/month
  • Standard$24/month
    • Custom booking site
    • Unlimited appointments
    • Client management
  • Gold$48/month
    • Everything in Standard
    • Marketing suite
    • Advanced analytics

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose GlossGenius if

  • You need custom booking pages.
  • You work on Web, Ios, Android.
  • You also want payment processing.
GlossGenius review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is GlossGenius or Groove better?
Neither clearly leads. GlossGenius starts at $24/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GlossGenius or Groove?
GlossGenius starts at $24/month and Groove at $12/month.
Does GlossGenius or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is GlossGenius best used for?
GlossGenius is most often used for appointment booking and calendar management for salons, card payments and tipping at the chair, client records, forms and waivers, memberships and prepaid packages. Of those, appointment booking and calendar management for salons and card payments and tipping at the chair are not what Groove is typically brought in for.
What can GlossGenius do that Groove cannot?
GlossGenius covers Custom booking pages, Payment processing, Client management, Automated reminders. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Web support, Ios support, Android support.
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Related pages

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