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API Management · head to head

AWS API Gateway vs DelightChat

AWS API Gateway logo

AWS API Gateway

API Management

Fully managed API gateway service for creating and managing APIs at scale

From
Free
Rated
-
Full reviewWebsite
DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only AWS API Gateway has a free tier, so it costs nothing to try first.
  • Each has a real cost: AWS API Gateway rEST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer; DelightChat startup plan at $29/month has limited features compared to competitors
  • They diverge on capability: AWS API Gateway covers REST APIs, DelightChat covers Unified inbox.

Where they differ

Only the attributes on which AWS API Gateway and DelightChat actually diverge.

Attributes where AWS API Gateway and DelightChat differ
AttributeAWS API GatewayDelightChat
Starting priceFree$29/month
Pricing modelusage-basedUnknown
Free tierYesNo
PlatformsAWS CloudWeb, Ios, Android
CategoryAPI ManagementCustomer Support
Founded20062020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AWS API Gateway

  • REST APIs
  • WebSocket APIs
  • HTTP APIs
  • Lambda
  • EC2
  • DynamoDB
  • CloudWatch
  • IAM

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

What people use each for

The jobs each tool is most often brought in to do.

AWS API Gateway

  • Fronting Lambda functions with an HTTP endpointnot DelightChat
  • REST and HTTP API management with throttling and keysnot DelightChat
  • WebSocket APIs for real-time clientsnot DelightChat
  • Private APIs reachable only inside a VPCnot DelightChat
  • Publishing a developer portal for API consumersnot DelightChat

DelightChat

  • E-commerce supportnot AWS API Gateway
  • WhatsApp marketingnot AWS API Gateway
  • Order inquiriesnot AWS API Gateway
  • Social commercenot AWS API Gateway

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AWS API Gateway

  • REST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer
  • Data transfer out is charged at $0.09 per GB on top of request pricing
  • WebSocket APIs bill connection minutes as well as messages, at $0.25 per million minutes
  • Private APIs avoid data transfer charges but incur AWS PrivateLink costs instead
  • The developer portal is $125 a month, with additional portal products at $12.50 each
  • The free tier lasts 12 months rather than being ongoing

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Pricing, plan by plan

AWS API Gateway

Free
  • Free TierFree
    • 1M requests per month
    • Basic API management
  • Pay-as-you-go$3.5/per 1M requests
    • Unlimited requests
    • HTTP APIs
    • REST APIs

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Which should you pick?

Choose AWS API Gateway if

  • You need rest apis.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want websocket apis.
AWS API Gateway review

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Questions people ask

Is AWS API Gateway or DelightChat better?
Neither clearly leads. AWS API Gateway starts at Free and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AWS API Gateway or DelightChat?
AWS API Gateway has a free tier; the other does not. Paid plans start at Free for AWS API Gateway and $29/month for DelightChat.
Does AWS API Gateway or DelightChat run on more platforms?
AWS API Gateway runs on AWS Cloud. DelightChat runs on Web, Ios, Android.
Can I use AWS API Gateway for free?
Yes. AWS API Gateway has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is AWS API Gateway best used for?
AWS API Gateway is most often used for fronting lambda functions with an http endpoint, rest and http api management with throttling and keys, websocket apis for real-time clients, private apis reachable only inside a vpc. Of those, fronting lambda functions with an http endpoint and rest and http api management with throttling and keys are not what DelightChat is typically brought in for.
What can AWS API Gateway do that DelightChat cannot?
AWS API Gateway covers REST APIs, WebSocket APIs, HTTP APIs, Lambda. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

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