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Software · head to head

AWS API Gateway vs Gladly

AWS API Gateway logo

AWS API Gateway

Software

Fully managed API gateway service for creating and managing APIs at scale

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only AWS API Gateway has a free tier, so it costs nothing to try first.
  • Each has a real cost: AWS API Gateway rEST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: AWS API Gateway covers REST APIs, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which AWS API Gateway and Gladly actually diverge.

Attributes where AWS API Gateway and Gladly differ
AttributeAWS API GatewayGladly
Starting priceFree$180/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsAWS CloudWeb, Ios, Android
Founded20062014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AWS API Gateway

  • REST APIs
  • WebSocket APIs
  • HTTP APIs
  • Lambda
  • EC2
  • DynamoDB
  • CloudWatch
  • IAM

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

AWS API Gateway

  • Fronting Lambda functions with an HTTP endpointnot Gladly
  • REST and HTTP API management with throttling and keysnot Gladly
  • WebSocket APIs for real-time clientsnot Gladly
  • Private APIs reachable only inside a VPCnot Gladly
  • Publishing a developer portal for API consumersnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot AWS API Gateway
  • Handling support conversations across voice, messaging and emailnot AWS API Gateway

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AWS API Gateway

  • REST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer
  • Data transfer out is charged at $0.09 per GB on top of request pricing
  • WebSocket APIs bill connection minutes as well as messages, at $0.25 per million minutes
  • Private APIs avoid data transfer charges but incur AWS PrivateLink costs instead
  • The developer portal is $125 a month, with additional portal products at $12.50 each
  • The free tier lasts 12 months rather than being ongoing

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

AWS API Gateway

Free
  • Free TierFree
    • 1M requests per month
    • Basic API management
  • Pay-as-you-go$3.5/per 1M requests
    • Unlimited requests
    • HTTP APIs
    • REST APIs

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose AWS API Gateway if

  • You need rest apis.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want websocket apis.
AWS API Gateway review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is AWS API Gateway or Gladly better?
Neither clearly leads. AWS API Gateway starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AWS API Gateway or Gladly?
AWS API Gateway has a free tier; the other does not. Paid plans start at Free for AWS API Gateway and $180/month for Gladly.
Does AWS API Gateway or Gladly run on more platforms?
AWS API Gateway runs on AWS Cloud. Gladly runs on Web, Ios, Android.
Can I use AWS API Gateway for free?
Yes. AWS API Gateway has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is AWS API Gateway best used for?
AWS API Gateway is most often used for fronting lambda functions with an http endpoint, rest and http api management with throttling and keys, websocket apis for real-time clients, private apis reachable only inside a vpc. Of those, fronting lambda functions with an http endpoint and rest and http api management with throttling and keys are not what Gladly is typically brought in for.
What can AWS API Gateway do that Gladly cannot?
AWS API Gateway covers REST APIs, WebSocket APIs, HTTP APIs, Lambda. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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