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API Management · head to head

AWS API Gateway vs Dialpad Contact Center

AWS API Gateway logo

AWS API Gateway

API Management

Fully managed API gateway service for creating and managing APIs at scale

From
Free
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

API Management

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Only AWS API Gateway has a free tier, so it costs nothing to try first.
  • Each has a real cost: AWS API Gateway rEST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: AWS API Gateway covers REST APIs, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which AWS API Gateway and Dialpad Contact Center actually diverge.

Attributes where AWS API Gateway and Dialpad Contact Center differ
AttributeAWS API GatewayDialpad Contact Center
Starting priceFree$95/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsAWS CloudWeb, Desktop, Ios, Android
CategoryAPI ManagementUnknown
Founded20062011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AWS API Gateway

  • REST APIs
  • WebSocket APIs
  • HTTP APIs
  • Lambda
  • EC2
  • DynamoDB
  • CloudWatch
  • IAM

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

AWS API Gateway

  • Fronting Lambda functions with an HTTP endpointnot Dialpad Contact Center
  • REST and HTTP API management with throttling and keysnot Dialpad Contact Center
  • WebSocket APIs for real-time clientsnot Dialpad Contact Center
  • Private APIs reachable only inside a VPCnot Dialpad Contact Center
  • Publishing a developer portal for API consumersnot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot AWS API Gateway
  • Routing and monitoring customer calls with live transcriptionnot AWS API Gateway

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AWS API Gateway

  • REST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer
  • Data transfer out is charged at $0.09 per GB on top of request pricing
  • WebSocket APIs bill connection minutes as well as messages, at $0.25 per million minutes
  • Private APIs avoid data transfer charges but incur AWS PrivateLink costs instead
  • The developer portal is $125 a month, with additional portal products at $12.50 each
  • The free tier lasts 12 months rather than being ongoing

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

AWS API Gateway

Free
  • Free TierFree
    • 1M requests per month
    • Basic API management
  • Pay-as-you-go$3.5/per 1M requests
    • Unlimited requests
    • HTTP APIs
    • REST APIs

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose AWS API Gateway if

  • You need rest apis.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want websocket apis.
AWS API Gateway review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is AWS API Gateway or Dialpad Contact Center better?
Neither clearly leads. AWS API Gateway starts at Free and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AWS API Gateway or Dialpad Contact Center?
AWS API Gateway has a free tier; the other does not. Paid plans start at Free for AWS API Gateway and $95/month for Dialpad Contact Center.
Does AWS API Gateway or Dialpad Contact Center run on more platforms?
AWS API Gateway runs on AWS Cloud. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
Can I use AWS API Gateway for free?
Yes. AWS API Gateway has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is AWS API Gateway best used for?
AWS API Gateway is most often used for fronting lambda functions with an http endpoint, rest and http api management with throttling and keys, websocket apis for real-time clients, private apis reachable only inside a vpc. Of those, fronting lambda functions with an http endpoint and rest and http api management with throttling and keys are not what Dialpad Contact Center is typically brought in for.
What can AWS API Gateway do that Dialpad Contact Center cannot?
AWS API Gateway covers REST APIs, WebSocket APIs, HTTP APIs, Lambda. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching.
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