Softwr

Customer Support · head to head

8x8 Contact Center vs CrowdStrike Falcon

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
CrowdStrike Falcon logo

CrowdStrike Falcon

Security & Cybersecurity

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices
  • They diverge on capability: 8x8 Contact Center covers Voice, CrowdStrike Falcon covers Next-gen antivirus.

Where they differ

Only the attributes on which 8x8 Contact Center and CrowdStrike Falcon actually diverge.

Attributes where 8x8 Contact Center and CrowdStrike Falcon differ
Attribute8x8 Contact CenterCrowdStrike Falcon
Starting price$85/month$7.99/month
PlatformsWeb, Desktop, Ios, AndroidWindows, macOS, Linux
CategoryCustomer SupportSecurity & Cybersecurity
Founded19872011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Both cover

  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot CrowdStrike Falcon
  • Contact centernot CrowdStrike Falcon
  • Remote worknot CrowdStrike Falcon
  • Customer supportnot CrowdStrike Falcon

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot 8x8 Contact Center
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot 8x8 Contact Center
  • Organisations requiring custom managed detection and response via Falcon Completenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Questions people ask

Is 8x8 Contact Center or CrowdStrike Falcon better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and CrowdStrike Falcon at $7.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or CrowdStrike Falcon?
8x8 Contact Center starts at $85/month and CrowdStrike Falcon at $7.99/month.
Does 8x8 Contact Center or CrowdStrike Falcon run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. CrowdStrike Falcon runs on Windows, macOS, Linux.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what CrowdStrike Falcon is typically brought in for.
What can 8x8 Contact Center do that CrowdStrike Falcon cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Both handle HIPAA.
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