Softwr

Customer Support · head to head

8x8 Contact Center vs Snyk

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Snyk logo

Snyk

Security & Cybersecurity

Developer-first security platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Snyk has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Snyk free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • They diverge on capability: 8x8 Contact Center covers Voice, Snyk covers Open source security.

Where they differ

Only the attributes on which 8x8 Contact Center and Snyk actually diverge.

Attributes where 8x8 Contact Center and Snyk differ
Attribute8x8 Contact CenterSnyk
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, CLI, IDE integrations
CategoryCustomer SupportSecurity & Cybersecurity
Founded19872015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Snyk

  • Open source security
  • Code security (SAST)
  • Container security
  • IaC security
  • License compliance
  • Fix PRs
  • Priority scoring
  • Developer IDE integration

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Snyk
  • Contact centernot Snyk
  • Remote worknot Snyk
  • Customer supportnot Snyk

Snyk

  • Individual developers testing on free tier with limited monthly scansnot 8x8 Contact Center
  • Development teams using Team plan with increased test quotas and IDE integrationnot 8x8 Contact Center
  • Enterprises requiring unlimited testing via Enterprise plan with custom security rulesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Snyk

  • Free plan has strict test limits across all modules: Open Source (200), Code (100), Infrastructure as Code (300), Container (100) tests per month
  • Free and Team plans count only contributing developers making commits within 90 days; public contributions do not count
  • Enterprise plan requires custom pricing and sales contact

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Snyk

Free

No published plan breakdown. See the Snyk review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Snyk if

  • You need open source security.
  • You want to start without paying.
  • You work on Web, CLI, IDE integrations.
  • You also want code security (sast).
Snyk review

Questions people ask

Is 8x8 Contact Center or Snyk better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Snyk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Snyk?
Snyk has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Snyk.
Does 8x8 Contact Center or Snyk run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Snyk runs on Web, CLI, IDE integrations.
Can I use Snyk for free?
Yes. Snyk has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Snyk is typically brought in for.
What can 8x8 Contact Center do that Snyk cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Snyk covers Open source security, Code security (SAST), Container security, IaC security.
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