Softwr

Customer Support · head to head

8x8 Contact Center vs McAfee Total Protection

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
McAfee Total Protection logo

McAfee Total Protection

Security & Cybersecurity

Award-winning antivirus trusted by millions

From
$29.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; McAfee Total Protection significant renewal price increase after first year (from $29.99 to $84.99/year)
  • They diverge on capability: 8x8 Contact Center covers Voice, McAfee Total Protection covers Real-time antivirus.

Where they differ

Only the attributes on which 8x8 Contact Center and McAfee Total Protection actually diverge.

Attributes where 8x8 Contact Center and McAfee Total Protection differ
Attribute8x8 Contact CenterMcAfee Total Protection
Starting price$85/month$29.99/year
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWindows, macOS, iOS, Android
CategoryCustomer SupportSecurity & Cybersecurity

Identical on both: free tier (No), user rating (Not yet rated), founded (1987).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in McAfee Total Protection

  • Real-time antivirus
  • Firewall
  • Safe browsing
  • Password manager
  • Secure VPN
  • Identity monitoring
  • Protection Score
  • Parental controls

Both cover

  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot McAfee Total Protection
  • Contact centernot McAfee Total Protection
  • Remote worknot McAfee Total Protection
  • Customer supportnot McAfee Total Protection

McAfee Total Protection

  • Antivirusnot 8x8 Contact Center
  • Internet Securitynot 8x8 Contact Center
  • Identity Protectionnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

McAfee Total Protection

  • Significant renewal price increase after first year (from $29.99 to $84.99/year)
  • Customer support responsiveness issues reported as reason for switching
  • Renewal billing can be aggressive with auto-renewal defaults

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

McAfee Total Protection

$29.99/year
  • Basic$29.99/year
    • Antivirus
    • Firewall
    • 1 device
  • Plus$39.99/year
    • Antivirus
    • Firewall
    • 5 devices
  • Premium$49.99/year
    • Antivirus
    • Firewall
    • VPN
  • Advanced$74.99/year
    • Antivirus
    • Firewall
    • VPN

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose McAfee Total Protection if

  • You need real-time antivirus.
  • You work on Windows, macOS, iOS, Android.
  • You also want firewall.
McAfee Total Protection review

Questions people ask

Is 8x8 Contact Center or McAfee Total Protection better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and McAfee Total Protection at $29.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or McAfee Total Protection?
8x8 Contact Center starts at $85/month and McAfee Total Protection at $29.99/year.
Does 8x8 Contact Center or McAfee Total Protection run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. McAfee Total Protection runs on Windows, macOS, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what McAfee Total Protection is typically brought in for.
What can 8x8 Contact Center do that McAfee Total Protection cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. McAfee Total Protection covers Real-time antivirus, Firewall, Safe browsing, Password manager. Both handle Web support, Desktop support.

Answered from the vendors’ own pages

McAfee Total Protection: How much does McAfee Total Protection cost?

McAfee Total Protection introductory pricing ranges from $29.99/year (Basic) to $74.99/year (Advanced), but renewal costs jump to $84.99/year after the first year.

Source
McAfee Total Protection: What is the trial period for McAfee Total Protection?

McAfee offers a 60-day money-back guarantee, allowing you to try the service risk-free for two months.

Source
McAfee Total Protection: How many devices can I protect with one McAfee Total Protection subscription?

Device coverage varies by plan: Basic covers 1 device, while other plans protect 5 to unlimited devices depending on the tier selected.

Source
McAfee Total Protection: Does McAfee Total Protection include VPN?

VPN is included in higher-tier McAfee plans if you opt for auto-renewal.

Source
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