Customer Success · pricing
Catalyst pricing
Catalyst publishes 2 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Catalyst pricing is $500/month across 2 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- $500/month
- Model
- Subscription
- Tiers
- 2
- Free tier
- Not on record
Catalyst plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Essential | $500/month | 3 | Entry tier |
| Enterprise | $1500/month | 3 | +$1000/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Essential
$500/monthThe entry tier. It covers health scores, automation, reporting.
Enterprise
$1500/monthOver Essential, this tier adds:
- Custom integrations
- Advanced analytics
- Dedicated support
What the product covers
The full Catalyst feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Health scoring
- Playbooks
- Journey builder
- 360 customer view
- Revenue intelligence
Integrations
- Salesforce
- HubSpot
- Slack
- Segment
Platform
- Web support
People bring Catalyst in for customer success, csm tools, automation. If that is not the job you are buying for, the alternatives to Catalyst are worth a look before you commit to a tier.
How that compares in Customer Success
Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month. Catalyst starts at $500/month, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Catalyst (this page) | $500/month | subscription | - | |
| InMoment | On request | quote | - | vs Catalyst |
| Product Fruits | $83.25/month | Per month by monthly active users | - | vs Catalyst |
| UserGuiding | Free, then $174/month | Per month by monthly active users | - | vs Catalyst |
| Bonjoro | Free, then $15/month | Per user per month | - | vs Catalyst |
| Chameleon | $279/month | Per month by monthly tracked users | - | vs Catalyst |
| EverAfter | On request | quote | - | vs Catalyst |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Catalyst badges page.
Before you pay for Catalyst
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 2 tiers between $500/month and $1500/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Catalyst against the tools that do have one before committing.
Catalyst runs on web, mobile, and is published by Catalyst Software of New York, New York. The full record is on the Catalyst review, and the rest of the category is under best customer success tools.
Catalyst pricing questions
- How much does Catalyst cost?
- Catalyst publishes 2 tiers, from $500/month for Essential up to $1500/month for Enterprise. The cheapest paid tier is $500/month.
- Does Catalyst have a free plan?
- Not on the record we hold: Catalyst is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Essential and Enterprise on Catalyst?
- Enterprise costs $1500/month against $500/month, and adds custom integrations, advanced analytics, dedicated support.
- Is the Enterprise plan on Catalyst worth it?
- That depends entirely on whether you need what it adds, which on the published record is custom integrations, advanced analytics, dedicated support. It costs $1500/month against $500/month for Essential. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Catalyst expensive for a customer success tool?
- It starts above the middle of its category. Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month; Catalyst starts at $500/month.
- Which customer success tools can I use without paying?
- 2 of the 8 customer success tools listed alongside Catalyst have a free tier: UserGuiding, Bonjoro.
- What am I actually paying for with Catalyst?
- The record lists 10 features across 3 areas: other, integrations, platform. In practice it is brought in for customer success, csm tools, automation.
- Does Catalyst charge per user?
- The record carries a price and a billing period for each of its 2 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Catalyst prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Catalyst against before paying?
- The closest customer success tools in this directory are InMoment, Product Fruits, UserGuiding, Bonjoro. Each has a side-by-side comparison with Catalyst covering price, platforms and features.