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Communication · head to head

Novu vs Webex by Cisco

Novu logo

Novu

Communication

Open-source notification infrastructure for multi-channel messaging

From
Free
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Communication

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Novu free plan activity feed retention is limited to 24 hours, restricting how far back teams can debug delivery issues.; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Novu covers Multi-channel workflows, Webex by Cisco covers Video and audio conferencing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Novu and Webex by Cisco actually diverge.

Attributes where Novu and Webex by Cisco differ
AttributeNovuWebex by Cisco
Pricing modelfreemiumsubscription
Platformsweb, apiWeb, Windows, Macos, Linux, Ios, Android
FoundedUnknown1984

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Novu

  • Multi-channel workflows
  • Advanced email editor
  • Activity feed
  • Multi-environment support
  • Role-based access control
  • Self-hosting

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

What people use each for

The jobs each tool is most often brought in to do.

Novu

  • Building multi-channel notification workflows for a SaaS productnot Webex by Cisco
  • Self-hosting notification infrastructure for data controlnot Webex by Cisco
  • Managing separate notification environments for staging and productionnot Webex by Cisco
  • Tracking notification delivery history and activitynot Webex by Cisco

Webex by Cisco

  • Video conferencingnot Novu
  • Webinarsnot Novu
  • Virtual eventsnot Novu
  • Trainingnot Novu
  • Enterprise communicationnot Novu

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Novu

  • Free plan activity feed retention is limited to 24 hours, restricting how far back teams can debug delivery issues.
  • Overage on Pro and Team plans is billed at $1.20 per 1,000 additional workflow runs, which can add up at scale.
  • HIPAA BAA compliance and dedicated SSO are Enterprise-only and require custom pricing.

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Novu

Free
  • FreeFree
    • 10,000 workflow runs/month
    • All channels included
    • Up to 20 workflows
  • Pro$30/month
    • 30,000+ workflow runs/month
    • Advanced email editor
    • Remove Novu branding
  • Team$250/month
    • 250,000+ workflow runs/month
    • Up to 10 environments
    • 90-day activity feed retention

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose Novu if

  • You need multi-channel workflows.
  • You want to start without paying.
  • You work on web, api.
  • You also want advanced email editor.
Novu review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is Novu or Webex by Cisco better?
Neither clearly leads. Novu starts at Free and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Novu or Webex by Cisco?
Novu starts at Free and Webex by Cisco at Free.
Does Novu or Webex by Cisco run on more platforms?
Novu runs on web, api. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Novu for free?
Both have a free tier, so you can try either at no cost before committing.
What is Novu best used for?
Novu is most often used for building multi-channel notification workflows for a saas product, self-hosting notification infrastructure for data control, managing separate notification environments for staging and production, tracking notification delivery history and activity. Of those, building multi-channel notification workflows for a saas product and self-hosting notification infrastructure for data control are not what Webex by Cisco is typically brought in for.
What can Novu do that Webex by Cisco cannot?
Novu covers Multi-channel workflows, Advanced email editor, Activity feed, Multi-environment support. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback.

Answered from the vendors’ own pages

Novu: What does Novu cost?

Novu offers a Free plan for 10,000 workflow runs per month, Pro from $30/month for 30,000+ runs, Team from $250/month for 250,000+ runs, and custom Enterprise pricing for 10M+ runs.

Source
Novu: Is there a free plan, and what are its limits?

Yes, the Free plan includes 10,000 workflow runs per month, all messaging channels, up to 20 workflows, 2 environments, and up to 3 team members.

Source
Novu: How is usage metered?

Billing is based on the number of workflow runs per month rather than per user or per message, with overage on paid plans charged at $1.20 per 1,000 additional runs.

Source
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