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Communication · head to head

Messenger vs Webex by Cisco

Messenger logo

Messenger

Communication

Meta's standalone messaging app for Facebook, with end to end encryption on by default since 2023

From
Free
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Communication

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Messenger while message content is end-to-end encrypted by default since December 2023, metadata such as who messaged whom and when is not encrypted and remains visible to Meta.; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Messenger covers End-to-end encrypted chats, Webex by Cisco covers Video and audio conferencing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Messenger and Webex by Cisco actually diverge.

Attributes where Messenger and Webex by Cisco differ
AttributeMessengerWebex by Cisco
Pricing modelFree, funded by Meta's advertising businesssubscription
PlatformsiOS, Android, WebWeb, Windows, Macos, Linux, Ios, Android
FoundedUnknown1984

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Messenger

  • End-to-end encrypted chats
  • Voice and video calling
  • Marketplace messaging
  • Disappearing messages
  • Cross-app chat with Instagram
  • Business messaging

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

What people use each for

The jobs each tool is most often brought in to do.

Messenger

  • Messaging friends and family who primarily use Facebook rather than a phone number based appnot Webex by Cisco
  • Coordinating a buy or sell exchange through Facebook Marketplace messagingnot Webex by Cisco
  • Making free video or voice calls to contacts without needing their phone numbernot Webex by Cisco
  • Messaging a business through its Facebook Page for customer servicenot Webex by Cisco

Webex by Cisco

  • Video conferencingnot Messenger
  • Webinarsnot Messenger
  • Virtual eventsnot Messenger
  • Trainingnot Messenger
  • Enterprise communicationnot Messenger

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Messenger

  • While message content is end-to-end encrypted by default since December 2023, metadata such as who messaged whom and when is not encrypted and remains visible to Meta.
  • Full functionality generally assumes a linked Facebook account, which ties messaging to a broader social profile many users would rather keep separate.
  • Cloud chat backups, if enabled, are protected by a PIN the user sets, and losing that PIN without a recovery key can mean losing access to backed-up chat history.
  • As a Meta product, its business model depends on the surrounding Meta advertising ecosystem, and account-level data outside message content still feeds that system.
  • Group chat and calling features have historically launched later or with more limitations on Messenger than on some competing apps built encryption-first from the start.

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Messenger

Free
  • FreeFree
    • Unlimited messaging, calling and group chats
    • No subscription tier

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose Messenger if

  • You need end-to-end encrypted chats.
  • You want to start without paying.
  • You work on iOS, Android, Web.
  • You also want voice and video calling.
Messenger review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is Messenger or Webex by Cisco better?
Neither clearly leads. Messenger starts at Free and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Messenger or Webex by Cisco?
Messenger starts at Free and Webex by Cisco at Free.
Does Messenger or Webex by Cisco run on more platforms?
Messenger runs on iOS, Android, Web. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Messenger for free?
Both have a free tier, so you can try either at no cost before committing.
What is Messenger best used for?
Messenger is most often used for messaging friends and family who primarily use facebook rather than a phone number based app, coordinating a buy or sell exchange through facebook marketplace messaging, making free video or voice calls to contacts without needing their phone number, messaging a business through its facebook page for customer service. Of those, messaging friends and family who primarily use facebook rather than a phone number based app and coordinating a buy or sell exchange through facebook marketplace messaging are not what Webex by Cisco is typically brought in for.
What can Messenger do that Webex by Cisco cannot?
Messenger covers End-to-end encrypted chats, Voice and video calling, Marketplace messaging, Disappearing messages. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback.

Answered from the vendors’ own pages

Messenger: Is Messenger encrypted by default now?

Yes, since December 2023 personal chats and calls are end-to-end encrypted by default, moving on from the earlier opt-in Secret Conversations mode.

Messenger: What can Meta still see if chats are encrypted?

Metadata such as who is messaging whom, when, and group membership is not encrypted and remains visible to Meta, even though message content is.

Messenger: Do I need a Facebook account to use Messenger?

In some markets Messenger can be used with just a phone number, but most features assume a linked Facebook account.

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