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Communication · head to head

KakaoTalk vs Webex by Cisco

KakaoTalk logo

KakaoTalk

Communication

The default messaging app in South Korea, bundled with payments, taxi hailing and other Kakao services

From
Free
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Communication

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: KakaoTalk kakaoTalk has minimal relevance outside South Korea, so it is the wrong tool for reaching audiences anywhere else.; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: KakaoTalk covers Plus Friend business accounts, Webex by Cisco covers Video and audio conferencing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which KakaoTalk and Webex by Cisco actually diverge.

Attributes where KakaoTalk and Webex by Cisco differ
AttributeKakaoTalkWebex by Cisco
Pricing modelFree to download, paid emoticons, gifting and business messagingsubscription
PlatformsiOS, Android, Windows, macOS, WebWeb, Windows, Macos, Linux, Ios, Android
FoundedUnknown1984

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in KakaoTalk

  • Plus Friend business accounts
  • KakaoPay integration
  • Gift sending
  • KakaoT integration
  • Emoticons
  • Open chat

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

What people use each for

The jobs each tool is most often brought in to do.

KakaoTalk

  • A business entering the South Korean consumer market that needs a Plus Friend account to message customersnot Webex by Cisco
  • An individual living in South Korea who needs the app almost everyone else there uses by defaultnot Webex by Cisco
  • A brand running a digital gifting campaign through KakaoTalk during a Korean holiday periodnot Webex by Cisco
  • A company integrating KakaoPay as a checkout option for Korean customersnot Webex by Cisco

Webex by Cisco

  • Video conferencingnot KakaoTalk
  • Webinarsnot KakaoTalk
  • Virtual eventsnot KakaoTalk
  • Trainingnot KakaoTalk
  • Enterprise communicationnot KakaoTalk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

KakaoTalk

  • KakaoTalk has minimal relevance outside South Korea, so it is the wrong tool for reaching audiences anywhere else.
  • Standard chats are not end to end encrypted by default; a Secret Chat mode with encryption exists but must be turned on per conversation.
  • Concentration of messaging, payments, banking and mobility data inside one company creates a single point of both convenience and risk that has drawn scrutiny from Korean regulators.
  • Plus Friend business messaging costs scale with volume, so a company messaging its full Korean customer base regularly can face a meaningful recurring bill.
  • A 2022 data centre fire caused a multi-day outage across KakaoTalk and related Kakao services, which showed how much everyday activity in Korea depends on a single provider staying online.

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

KakaoTalk

Free
  • KakaoTalkFree
    • Free messaging and calling
    • Emoticon packs typically cost a few thousand won each
    • Plus Friend business messaging is billed per message beyond a free allowance

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose KakaoTalk if

  • You need plus friend business accounts.
  • You want to start without paying.
  • You work on iOS, Android, Windows, macOS, Web.
  • You also want kakaopay integration.
KakaoTalk review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is KakaoTalk or Webex by Cisco better?
Neither clearly leads. KakaoTalk starts at Free and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, KakaoTalk or Webex by Cisco?
KakaoTalk starts at Free and Webex by Cisco at Free.
Does KakaoTalk or Webex by Cisco run on more platforms?
KakaoTalk runs on iOS, Android, Windows, macOS, Web. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use KakaoTalk for free?
Both have a free tier, so you can try either at no cost before committing.
What is KakaoTalk best used for?
KakaoTalk is most often used for a business entering the south korean consumer market that needs a plus friend account to message customers, an individual living in south korea who needs the app almost everyone else there uses by default, a brand running a digital gifting campaign through kakaotalk during a korean holiday period, a company integrating kakaopay as a checkout option for korean customers. Of those, a business entering the south korean consumer market that needs a plus friend account to message customers and an individual living in south korea who needs the app almost everyone else there uses by default are not what Webex by Cisco is typically brought in for.
What can KakaoTalk do that Webex by Cisco cannot?
KakaoTalk covers Plus Friend business accounts, KakaoPay integration, Gift sending, KakaoT integration. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback.

Answered from the vendors’ own pages

KakaoTalk: Is KakaoTalk free?

Yes to download and for standard messaging and calling. Emoticons, gifting and business messaging are paid.

KakaoTalk: Is KakaoTalk encrypted by default?

No, standard chats are not end to end encrypted by default. A separate Secret Chat mode offers encryption but has to be enabled per chat.

KakaoTalk: Do I need KakaoTalk to do business in South Korea?

Not legally, but a very large share of Korean consumers expect to interact with businesses through a Plus Friend account, so most consumer brands operating there use one.

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