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Customer Support · head to head

ServiceNow vs TIBCO Mashery

ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite
TIBCO Mashery logo

TIBCO Mashery

APIs

Cloud-native API management for digital business

From
$2000/monthly
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow; TIBCO Mashery lack of support for open API standards requires workarounds
  • They diverge on capability: ServiceNow covers ITSM, TIBCO Mashery covers Cloud-native Gateway.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ServiceNow and TIBCO Mashery actually diverge.

Attributes where ServiceNow and TIBCO Mashery differ
AttributeServiceNowTIBCO Mashery
Starting priceOn request$2000/monthly
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidCloud, Hybrid, Multi-cloud
CategoryCustomer SupportAPIs
Founded20041997

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Only in TIBCO Mashery

  • Cloud-native Gateway
  • Developer Portal
  • API Analytics
  • TIBCO Cloud
  • GCP
  • Cloud support
  • Hybrid support
  • Multi-cloud support

Both cover

  • AWS
  • Azure

What people use each for

The jobs each tool is most often brought in to do.

ServiceNow

  • Enterprise IT managementnot TIBCO Mashery
  • Digital transformationnot TIBCO Mashery
  • Workflow automationnot TIBCO Mashery

TIBCO Mashery

  • API Developmentnot ServiceNow
  • API Gatewaynot ServiceNow
  • API Testingnot ServiceNow
  • API Documentationnot ServiceNow
  • Microservicesnot ServiceNow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

TIBCO Mashery

  • Lack of support for open API standards requires workarounds
  • Policy management is difficult and sometimes requires support intervention for configuration changes
  • Monetization and customization features are inadequate for some enterprise use cases
  • Delays under heavy load conditions; stability issues reported affecting performance
  • Logging and monitoring limitations; logs are hard to follow when calls cannot be filtered by keys

Pricing, plan by plan

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

TIBCO Mashery

$2000/monthly
  • Standard$2000/monthly
    • API Gateway
    • Developer Portal
    • Standard support
  • Professional$5000/monthly
    • Advanced analytics
    • Multi-region
    • Priority support
  • Enterprise$undefined/monthly
    • Custom solutions
    • Dedicated support
    • Premium SLA

Which should you pick?

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Choose TIBCO Mashery if

  • You need cloud-native gateway.
  • You work on Cloud, Hybrid, Multi-cloud.
  • You also want developer portal.
TIBCO Mashery review

Questions people ask

Is ServiceNow or TIBCO Mashery better?
Neither clearly leads. ServiceNow starts at On request and TIBCO Mashery at $2000/monthly, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceNow or TIBCO Mashery?
ServiceNow starts at On request and TIBCO Mashery at $2000/monthly.
Does ServiceNow or TIBCO Mashery run on more platforms?
ServiceNow runs on Web, Ios, Android. TIBCO Mashery runs on Cloud, Hybrid, Multi-cloud.
What is ServiceNow best used for?
ServiceNow is most often used for enterprise it management, digital transformation, workflow automation. Of those, enterprise it management and digital transformation are not what TIBCO Mashery is typically brought in for.
What can ServiceNow do that TIBCO Mashery cannot?
ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. TIBCO Mashery covers Cloud-native Gateway, Developer Portal, API Analytics, TIBCO Cloud. Both handle AWS, Azure.

Answered from the vendors’ own pages

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
TIBCO Mashery: What is TIBCO Cloud API Management (Mashery)?

TIBCO Cloud API Management, formerly known as TIBCO Cloud Mashery, is an enterprise platform delivering full lifecycle API management capabilities including API creation, productization, security, analytics, and support for API development, mediation, and event-driven initiatives.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
TIBCO Mashery: What is the pricing structure?

TIBCO Mashery pricing starts at $2000/monthly for cloud-hosted deployments based on capacity and throughput. Annual maintenance for on-premises perpetual licenses typically ranges from 18-22% of license cost. Custom plans are available based on customer requirements.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
TIBCO Mashery: Does Mashery support OpenAPI standards?

TIBCO Mashery supports native OpenAPI specifications. The platform provides contract-first modeling with native OpenAPI Spec support and native Node.js hosting of API implementations.

TIBCO Mashery: What's the current status of TIBCO Mashery?

Mashery, formerly sold as TIBCO Cloud API Management, has had its capabilities integrated into Boomi's enterprise platform. Users should verify current product status and support roadmap with TIBCO's sales team, as the product landscape has undergone significant changes.

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