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APIs · head to head

Apigee vs ServiceNow

Apigee logo

Apigee

APIs

API management platform for designing, securing, and scaling APIs

From
$500/monthly
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Apigee the free evaluation is a sandbox limited to 60 days; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Apigee covers API Gateway, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Apigee and ServiceNow actually diverge.

Attributes where Apigee and ServiceNow differ
AttributeApigeeServiceNow
Starting price$500/monthlyOn request
Pricing modelsubscriptionquote
PlatformsCloud, Hybrid, On-premisesWeb, Ios, Android
CategoryAPIsCustomer Support
Founded20062004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apigee

  • API Gateway
  • API Analytics
  • Developer Portal
  • Google Cloud services
  • Okta
  • Cloud support
  • Hybrid support
  • On-premises support

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • Azure
  • AWS

What people use each for

The jobs each tool is most often brought in to do.

Apigee

  • Publishing, securing and versioning APIs for an enterprise API programnot ServiceNow
  • Monetizing APIs and running a developer portalnot ServiceNow
  • Analyzing API traffic and defending APIs against bots and abusenot ServiceNow

ServiceNow

  • Enterprise IT managementnot Apigee
  • Digital transformationnot Apigee
  • Workflow automationnot Apigee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apigee

  • The free evaluation is a sandbox limited to 60 days
  • Pay-as-you-go has no SLA available at all
  • Pay-as-you-go bills environments separately from API calls, with a Base environment costing $365 per month per region
  • The Base environment is capped at 50 QPS with an SLA of up to 99%
  • Standard API Proxy calls are billed at $20 per 1M calls up to 50M, and Extensible API Proxy calls at $100 per 1M calls up to 50M
  • API Analytics is a paid add-on at $20 per 1M API calls and cannot be bought on a Base environment
  • Advanced API Security is a paid add-on at $350 per 1M API calls and cannot be bought on a Base environment
  • Monetization is unavailable on pay-as-you-go and requires a subscription tier
  • Additional API proxy deployments beyond those included cost $0.04 per hour per region on a Comprehensive environment
  • Subscription tiers Standard, Enterprise and Enterprise Plus are quote only with no published price
  • Google Cloud networking charges for IP addresses, data transfer out and forwarding rules are billed on top of Apigee usage

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Apigee

$500/monthly
  • Starter$500/monthly
    • API gateway
    • Analytics
    • Developer portal
  • Professional$2500/monthly
    • Advanced security
    • Traffic management
    • Monetization
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Dedicated support

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Apigee if

  • You need api gateway.
  • You work on Cloud, Hybrid, On-premises.
  • You also want api analytics.
Apigee review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Apigee or ServiceNow better?
Neither clearly leads. Apigee starts at $500/monthly and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apigee or ServiceNow?
Apigee starts at $500/monthly and ServiceNow at On request.
Does Apigee or ServiceNow run on more platforms?
Apigee runs on Cloud, Hybrid, On-premises. ServiceNow runs on Web, Ios, Android.
What is Apigee best used for?
Apigee is most often used for publishing, securing and versioning apis for an enterprise api program, monetizing apis and running a developer portal, analyzing api traffic and defending apis against bots and abuse. Of those, publishing, securing and versioning apis for an enterprise api program and monetizing apis and running a developer portal are not what ServiceNow is typically brought in for.
What can Apigee do that ServiceNow cannot?
Apigee covers API Gateway, API Analytics, Developer Portal, Google Cloud services. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Azure, AWS.

Answered from the vendors’ own pages

Apigee: Does Apigee offer a free tier?

Yes, Apigee offers an always-free tier with access to 20+ products for common API management use cases, and a separate free trial providing $300 in credit for proof-of-concept projects.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Apigee: What is Apigee's pricing model?

Apigee uses a pay-as-you-go pricing model where customers pay based on API calls and usage, with a new pay-as-you-go model designed to optimize costs.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Apigee: Is there a commitment required to start with Apigee?

No. The free trial provides $300 in credit with no automatic charges or commitment required, allowing customers to evaluate the platform risk-free.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Apigee: Are there usage limits I should know about?

Apigee documentation includes a limits page covering usage constraints, though specific limits are not detailed in the pricing section.

Source
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