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Customer Support · head to head

Jira Service Management vs TIBCO Mashery

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
TIBCO Mashery logo

TIBCO Mashery

APIs

Cloud-native API management for digital business

From
$2000/monthly
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; TIBCO Mashery lack of support for open API standards requires workarounds
  • They diverge on capability: Jira Service Management covers Incident management, TIBCO Mashery covers Cloud-native Gateway.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and TIBCO Mashery actually diverge.

Attributes where Jira Service Management and TIBCO Mashery differ
AttributeJira Service ManagementTIBCO Mashery
Starting priceFree$2000/monthly
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud, Hybrid, Multi-cloud
CategoryCustomer SupportAPIs
Founded20021997

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in TIBCO Mashery

  • Cloud-native Gateway
  • Developer Portal
  • API Analytics
  • TIBCO Cloud
  • AWS
  • Azure
  • GCP
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot TIBCO Mashery
  • Incident responsenot TIBCO Mashery
  • Change managementnot TIBCO Mashery
  • Asset trackingnot TIBCO Mashery

TIBCO Mashery

  • API Developmentnot Jira Service Management
  • API Gatewaynot Jira Service Management
  • API Testingnot Jira Service Management
  • API Documentationnot Jira Service Management
  • Microservicesnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

TIBCO Mashery

  • Lack of support for open API standards requires workarounds
  • Policy management is difficult and sometimes requires support intervention for configuration changes
  • Monetization and customization features are inadequate for some enterprise use cases
  • Delays under heavy load conditions; stability issues reported affecting performance
  • Logging and monitoring limitations; logs are hard to follow when calls cannot be filtered by keys

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

TIBCO Mashery

$2000/monthly
  • Standard$2000/monthly
    • API Gateway
    • Developer Portal
    • Standard support
  • Professional$5000/monthly
    • Advanced analytics
    • Multi-region
    • Priority support
  • Enterprise$undefined/monthly
    • Custom solutions
    • Dedicated support
    • Premium SLA

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose TIBCO Mashery if

  • You need cloud-native gateway.
  • You work on Cloud, Hybrid, Multi-cloud.
  • You also want developer portal.
TIBCO Mashery review

Questions people ask

Is Jira Service Management or TIBCO Mashery better?
Neither clearly leads. Jira Service Management starts at Free and TIBCO Mashery at $2000/monthly, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or TIBCO Mashery?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $2000/monthly for TIBCO Mashery.
Does Jira Service Management or TIBCO Mashery run on more platforms?
Jira Service Management runs on Web, Ios, Android. TIBCO Mashery runs on Cloud, Hybrid, Multi-cloud.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. TIBCO Mashery starts at $2000/monthly.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what TIBCO Mashery is typically brought in for.
What can Jira Service Management do that TIBCO Mashery cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. TIBCO Mashery covers Cloud-native Gateway, Developer Portal, API Analytics, TIBCO Cloud.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
TIBCO Mashery: What is TIBCO Cloud API Management (Mashery)?

TIBCO Cloud API Management, formerly known as TIBCO Cloud Mashery, is an enterprise platform delivering full lifecycle API management capabilities including API creation, productization, security, analytics, and support for API development, mediation, and event-driven initiatives.

Source
TIBCO Mashery: What is the pricing structure?

TIBCO Mashery pricing starts at $2000/monthly for cloud-hosted deployments based on capacity and throughput. Annual maintenance for on-premises perpetual licenses typically ranges from 18-22% of license cost. Custom plans are available based on customer requirements.

Source
TIBCO Mashery: Does Mashery support OpenAPI standards?

TIBCO Mashery supports native OpenAPI specifications. The platform provides contract-first modeling with native OpenAPI Spec support and native Node.js hosting of API implementations.

TIBCO Mashery: What's the current status of TIBCO Mashery?

Mashery, formerly sold as TIBCO Cloud API Management, has had its capabilities integrated into Boomi's enterprise platform. Users should verify current product status and support roadmap with TIBCO's sales team, as the product landscape has undergone significant changes.

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