Telecommunications · head to head
RingCentral vs Genesys Cloud
RingCentral
Telecommunications
Unified communications platform for enterprise
- From
- $24.99/month
- Rated
- -
The short version
- Each has a real cost: RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright; Genesys Cloud all four published tiers are billed annually
- They diverge on capability: RingCentral covers VoIP calling, Genesys Cloud covers Omnichannel.
Where they differ
Only the attributes on which RingCentral and Genesys Cloud actually diverge.
| Attribute | RingCentral | Genesys Cloud |
|---|---|---|
| Starting price | $24.99/month | $75/month |
| Platforms | Web, Windows, Macos, Ios, Android | Web, Desktop, Ios, Android |
| Founded | 1999 | 1990 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Telecommunications).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral
- VoIP calling
- Video conferencing
- Team messaging
- SMS/MMS
- File storage
- Call recording
- Analytics
- Microsoft Teams
Only in Genesys Cloud
- Omnichannel
- ACD
- IVR
- Predictive engagement
- WFM
- Quality management
- Bots
- Microsoft Dynamics
Both cover
- Salesforce
- SOC2
- HIPAA
- ISO27001
- Web support
- Ios support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral
- Cloud phone system with business numbers, extensions and call routingnot Genesys Cloud
- Combining voice, video meetings and team messaging in one subscriptionnot Genesys Cloud
- Adding contact centre and analytics capability to a distributed workforcenot Genesys Cloud
Genesys Cloud
- Cloud contact centre across voice, digital and self service channelsnot RingCentral
- Workforce engagement and routing for large support operationsnot RingCentral
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral
- The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
- The advertised saving of up to 33 percent requires paying annually rather than monthly
- Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
- AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
- SMS is excluded from the free trial
Genesys Cloud
- All four published tiers are billed annually
- The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
- Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
- Entry pricing is $75 per user per month, rising to $240 on the top tier
Pricing, plan by plan
RingCentral
$24.99/month- Essentials$24.99/month
- Calls, meetings, messaging
- Video conferencing
- File sharing
- Standard$34.99/month
- Everything in Essentials
- Advanced features
- Call recording
Genesys Cloud
$75/month- Genesys Cloud CX 1$75/month
- Voice
- IVR
- Callback
- Genesys Cloud CX 2$110/month
- CX 1 + Digital
- Quality management
- WFM
- Genesys Cloud CX 3$140/month
- CX 2 + Analytics
- Advanced AI
- Journey management
Which should you pick?
Choose RingCentral if
- You need voip calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video conferencing.
Choose Genesys Cloud if
- You need omnichannel.
- You work on Web, Desktop, Ios, Android.
- You also want acd.
Questions people ask
- Is RingCentral or Genesys Cloud better?
- Neither clearly leads. RingCentral starts at $24.99/month and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral or Genesys Cloud?
- RingCentral starts at $24.99/month and Genesys Cloud at $75/month.
- Does RingCentral or Genesys Cloud run on more platforms?
- RingCentral runs on Web, Windows, Macos, Ios, Android. Genesys Cloud runs on Web, Desktop, Ios, Android.
- What is RingCentral best used for?
- RingCentral is most often used for cloud phone system with business numbers, extensions and call routing, combining voice, video meetings and team messaging in one subscription, adding contact centre and analytics capability to a distributed workforce. Of those, cloud phone system with business numbers, extensions and call routing and combining voice, video meetings and team messaging in one subscription are not what Genesys Cloud is typically brought in for.
- What can RingCentral do that Genesys Cloud cannot?
- RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle Salesforce, SOC2, HIPAA, ISO27001.