Softwr

Food & Restaurant · head to head

Revel Systems vs Upserve

Revel Systems logo

Revel Systems

Food & Restaurant

Cloud-based iPad POS for enterprise

From
$99/month
Rated
-
Full reviewWebsite
Upserve logo

Upserve

Food & Restaurant

Restaurant management platform with insights

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Revel Systems requires 3-year contract with high early termination fees making it difficult to cancel; Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • They diverge on capability: Revel Systems covers iPad POS, Upserve covers Cloud POS.

Where they differ

Only the attributes on which Revel Systems and Upserve actually diverge.

Attributes where Revel Systems and Upserve differ
AttributeRevel SystemsUpserve
Starting price$99/month$59/month
PlatformsiPad, WebWeb, iPad, Android, Custom POS terminals
Founded20102013

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Food & Restaurant).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Revel Systems

  • iPad POS
  • Inventory management
  • CRM
  • Employee management
  • Delivery management
  • Multi-location management
  • DoorDash
  • Uber Eats

Only in Upserve

  • Cloud POS
  • Guest insights
  • Menu intelligence
  • Server performance
  • Reputation management
  • Inventory tracking
  • Grubhub
  • Web support

Both cover

  • QuickBooks
  • Xero
  • 7shifts
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Revel Systems

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Upserve

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Revel Systems

  • Requires 3-year contract with high early termination fees making it difficult to cancel
  • System crashes and glitches frequently, especially at high transaction volumes
  • Mandatory payment processing through Revel's Advantage processor with external processors heavily penalized
  • Customer support quality is poor with Level 1 support described as ineffective
  • Expensive upfront costs and numerous hidden fees for add-on features

Upserve

  • Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • Customers cannot add tips when the system operates in offline mode
  • $400 monthly penalty for using alternative payment processors instead of Lightspeed
  • No global ability to change menu items across all locations at once, requiring per-location updates
  • Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed

Pricing, plan by plan

Revel Systems

$99/month

No published plan breakdown. See the Revel Systems review.

Upserve

$59/month
  • Core$59/month
    • Cloud-based point of sale
    • Basic reporting
    • Guest insights
  • Pro$199/month
    • All Core features
    • Inventory management
    • Online ordering

Which should you pick?

Choose Revel Systems if

  • You need ipad pos.
  • You work on iPad, Web.
  • You also want inventory management.
Revel Systems review

Choose Upserve if

  • You need cloud pos.
  • You work on Web, iPad, Android, Custom POS terminals.
  • You also want guest insights.
Upserve review

Questions people ask

Is Revel Systems or Upserve better?
Neither clearly leads. Revel Systems starts at $99/month and Upserve at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Revel Systems or Upserve?
Revel Systems starts at $99/month and Upserve at $59/month.
Does Revel Systems or Upserve run on more platforms?
Revel Systems runs on iPad, Web. Upserve runs on Web, iPad, Android, Custom POS terminals.
What is Revel Systems best used for?
Revel Systems is most often used for point of sale, order management, inventory control, staff scheduling.
What can Revel Systems do that Upserve cannot?
Revel Systems covers iPad POS, Inventory management, CRM, Employee management. Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. Both handle QuickBooks, Xero, 7shifts, Ios support.

Answered from the vendors’ own pages

Revel Systems: What does Revel Systems cost?

Revel pricing starts around $99 per month per terminal with a minimum 3-year contract requirement. Customers also pay for additional features like reporting, workforce management, integrations, and Advantage payment processing which is typically mandatory.

Source
Upserve: Does Upserve support offline mode?

Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.

Source
Revel Systems: How long does implementation take?

Revel implementation typically takes 2-4 weeks, including hardware setup, menu configuration, staff training, and system integration.

Source
Upserve: What is Upserve's pricing structure?

Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.

Source
Revel Systems: What integrations does Revel support?

Revel integrates with multiple payment processors through Stripe and Square connectors, plus accounting, payroll, and ecommerce solutions. Payment gateways vary by region.

Source
Upserve: Does Upserve offer a free trial?

Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.

Source
Revel Systems: What are Revel's contract terms?

Revel requires a minimum 3-year contract with high early termination fees. Use of Revel's Advantage payment processing is typically mandatory, and using outside processors is heavily penalized or not allowed.

Source
Upserve: What delivery platforms does Upserve integrate with?

Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.

Source
Upserve: What are the payment processing requirements?

Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Revel Systems

More on Upserve

Keep looking

Other head to heads