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Business Intelligence · head to head

Quid vs Userpilot

Quid logo

Quid

Business Intelligence

Consumer and market intelligence combining social listening with unstructured text network analysis

From
On request
Free plan
No
Visit QuidFull review
Userpilot logo

Userpilot

Business Intelligence

Product analytics and in-app onboarding platform.

From
Free
Free plan
Yes
Visit UserpilotFull review

The short version

  • Userpilot is a product-led growth platform.
  • Userpilot starts at $299/mo; Quid prices on request.
  • Where Userpilot falls short: starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Quid and Userpilot actually diverge.

Attributes where Quid and Userpilot differ
AttributeQuidUserpilot
Starting priceOn requestFree
Pricing modelQuoteSubscription
Free tierNoYes
PlatformsWebWeb, iOS, Android, API

Identical on both: category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Quid

  • Social listening
  • Network analysis
  • Non-social data sets
  • Quid Terminal
  • Quid Monitor
  • AI agents
  • Image analytics
  • API access

Only in Userpilot

Nothing recorded that Quid does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Quid

  • A corporate strategy team mapping which technology clusters in a patent set are accelerating and which companies own them, before an acquisition decisionnot Userpilot
  • A consumer insights function that wants to know what themes drive negative sentiment about a category rather than counting mentions of its own brandnot Userpilot
  • An innovation group scanning research literature and startup activity for adjacent white space it has no internal expertise innot Userpilot
  • A brand tracking how a reputational incident propagates across news, social and forums with sentiment broken down by theme rather than by channelnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Quid
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Quid
  • Customer success teams using in-app guides and contextual helpnot Quid
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Quid
  • Product managers measuring adoption and engagement across user cohortsnot Quid

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Quid

  • The company has changed name twice, from NetBase to NetBase Quid to Quid, which fragments documentation, third-party comparisons and support material across three brand identities and makes older guidance unreliable
  • Nothing is published on price and contracts sit well above ordinary listening tools, so the evaluation cost is high before you know whether the network analysis will actually be used
  • The network maps require an analyst who knows how to interpret them; teams without a dedicated insights person tend to use the platform as an expensive listening tool and never touch the capability they paid for
  • Historical data depth and source coverage are scoped per contract rather than included, so a question that needs five years of back data can require a contract amendment mid-project
  • Social platform access is subject to the same API restrictions that affect every listening vendor, and coverage of closed networks is thinner than the marketing implies, which matters if your category lives in private communities

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Quid

On request
  • QuidOn request
    • Quid Terminal analyst workspace
    • Social listening and sentiment
    • Network analysis over patents, filings, news and research

Userpilot

Free
  • Starter$299/mo
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • EnterpriseOn request
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Quid if

  • You need social listening.
  • You also want network analysis.
Quid review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Quid or Userpilot better?
Neither clearly leads. Quid starts at On request and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Quid or Userpilot?
Userpilot has a free tier; the other does not. Paid plans start at On request for Quid and Free for Userpilot.
Does Quid or Userpilot run on more platforms?
Quid runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. Quid starts at On request.
What is Quid best used for?
Quid is most often used for a corporate strategy team mapping which technology clusters in a patent set are accelerating and which companies own them, before an acquisition decision, a consumer insights function that wants to know what themes drive negative sentiment about a category rather than counting mentions of its own brand, an innovation group scanning research literature and startup activity for adjacent white space it has no internal expertise in, a brand tracking how a reputational incident propagates across news, social and forums with sentiment broken down by theme rather than by channel. Of those, a corporate strategy team mapping which technology clusters in a patent set are accelerating and which companies own them, before an acquisition decision and a consumer insights function that wants to know what themes drive negative sentiment about a category rather than counting mentions of its own brand are not what Userpilot is typically brought in for.
What can Quid do that Userpilot cannot?
Quid covers Social listening, Network analysis, Non-social data sets, Quid Terminal.

Answered from the vendors’ own pages

Quid: Is this the same company as NetBase?

Yes. NetBase and Quid merged in 2020, traded as NetBase Quid, and now sell under the single Quid brand.

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Quid: Is it a social listening tool?

It includes social listening, but the reason to buy it is the network analysis over patents, filings, news and research. If you only need social listening, cheaper tools cover it.

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Quid: What does it cost?

Not published. Expect an annual enterprise contract priced by seats, data sources and historical depth.

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Quid: Who uses it day to day?

Corporate insights, strategy and innovation analysts more often than social media managers. It rewards someone trained in analysis.

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