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Research · head to head

Mouseflow vs SurveySparrow

Mouseflow logo

Mouseflow

Research

Session replay and heatmaps

From
Free
Rated
-
Full reviewWebsite
SurveySparrow logo

SurveySparrow

Research

Survey and feedback platform for employee engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mouseflow the free plan is 500 sessions a month, one website and one month of data retention; SurveySparrow the free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey
  • They diverge on capability: Mouseflow covers Session Replay, SurveySparrow covers Survey creation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mouseflow and SurveySparrow actually diverge.

Attributes where Mouseflow and SurveySparrow differ
AttributeMouseflowSurveySparrow
Pricing modelsubscriptionusage-based
Founded20092011

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Research).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mouseflow

  • Session Replay
  • 6 Types of Heatmaps
  • Funnels
  • Form Analytics
  • User Feedback
  • Google Analytics
  • Segment
  • HubSpot

Only in SurveySparrow

  • Survey creation
  • Engagement surveys
  • Pulse surveys
  • Analytics dashboard
  • Mobile app
  • Custom templates
  • Action planning
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Mouseflow

  • Session replay to watch how visitors use a pagenot SurveySparrow
  • Click, scroll and geographic heatmapsnot SurveySparrow
  • Conversion funnel and form analyticsnot SurveySparrow
  • Friction detection on problem pagesnot SurveySparrow
  • On-site feedback surveysnot SurveySparrow

SurveySparrow

  • Running conversational surveys and NPS programmesnot Mouseflow
  • Collecting employee and customer feedback on a schedulenot Mouseflow
  • Embedding surveys in websites, email and chat channelsnot Mouseflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mouseflow

  • The free plan is 500 sessions a month, one website and one month of data retention
  • Data retention is tiered, from 1 month on free to 12 months on Premium at $319 a month
  • Essential at $25 a month covers a single website project
  • SSO, custom privacy settings and priority support are on the higher tiers only
  • The 14 day money-back guarantee applies to annual subscriptions and excludes Enterprise

SurveySparrow

  • The free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey
  • The Basic and Starter plans include a single user; extra users cost $49 per user per month
  • Responses are metered per month and additional responses or API calls require a custom quote from sales
  • Custom branding requires the Business plan
  • CSS customisation, auto translation, Key Driver Analysis and HIPAA compliance are Enterprise only
  • The advertised savings of up to 40 percent require annual billing rather than quarterly

Pricing, plan by plan

Mouseflow

Free
  • FreeFree
    • 500 monthly sessions
    • 1 website project
    • 1 conversion funnel
  • Essential$25/month
    • 5,000 monthly sessions
    • 1 website project
    • 1 conversion funnel
  • Advanced$109/month
    • 25,000 monthly sessions
    • 2 website projects
    • 5 conversion funnels
  • Premium$319/month
    • 100,000 monthly sessions
    • 5 website projects
    • 10 conversion funnels

SurveySparrow

Free
  • FreeFree
    • Basic surveys
    • Limited questions
    • Standard reports
  • Pro$undefined/month
    • Advanced surveys
    • Unlimited questions
    • Advanced analytics

Which should you pick?

Choose Mouseflow if

  • You need session replay.
  • You want to start without paying.
  • You also want 6 types of heatmaps.
Mouseflow review

Choose SurveySparrow if

  • You need survey creation.
  • You want to start without paying.
  • You also want engagement surveys.
SurveySparrow review

Questions people ask

Is Mouseflow or SurveySparrow better?
Neither clearly leads. Mouseflow starts at Free and SurveySparrow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mouseflow or SurveySparrow?
Mouseflow starts at Free and SurveySparrow at Free.
Does Mouseflow or SurveySparrow run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Mouseflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Mouseflow best used for?
Mouseflow is most often used for session replay to watch how visitors use a page, click, scroll and geographic heatmaps, conversion funnel and form analytics, friction detection on problem pages. Of those, session replay to watch how visitors use a page and click, scroll and geographic heatmaps are not what SurveySparrow is typically brought in for.
What can Mouseflow do that SurveySparrow cannot?
Mouseflow covers Session Replay, 6 Types of Heatmaps, Funnels, Form Analytics. SurveySparrow covers Survey creation, Engagement surveys, Pulse surveys, Analytics dashboard.

Answered from the vendors’ own pages

Mouseflow: Is there a free version of Mouseflow?

Yes, Mouseflow offers a free plan with up to 500 monthly sessions, 1 website project, and 1-month data retention.

Source
SurveySparrow: Does SurveySparrow offer a free plan?

Yes, SurveySparrow offers a forever free plan with 3 active surveys, 10 questions per survey, and 75 responses per quarter. No credit card is required to sign up.

Source
Mouseflow: What is the most popular Mouseflow plan?

The Advanced plan at $109/month is marked as most popular, offering 25,000 monthly sessions and 6 months of data retention.

Source
SurveySparrow: How much do SurveySparrow's paid plans cost?

SurveySparrow does not publish specific pricing amounts on its website. Basic, Starter, and Business plans are available with varying response limits and user counts. Enterprise requires contacting the company for a custom quote.

Source
Mouseflow: Does Mouseflow offer annual billing discounts?

Yes, Mouseflow offers up to 35% savings when billed annually instead of monthly, and provides a 14-day money-back guarantee.

Source
SurveySparrow: Can I add more users to my SurveySparrow plan?

Yes, additional users can be added at $49 per month per user beyond what is included in each plan tier.

Source
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